Award

Customer Experience Tool

STAFFORDSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

19 Oct 2022 at 12:54

Award Notice
Summary of the contracting process

The Staffordshire County Council has awarded a contract for the Customer Experience Tool, a procurement with a value of £90,000 in the services category. The contract period starts on October 31, 2022, and ends on October 31, 2024. The procurement method used was selective, calling off from a framework agreement. The tender period ended on October 10, 2022, and the contracting authority can be contacted at Tipping Street, Stafford, ST162DH, England.

This contract offers opportunities for SMEs to provide information technology services related to customer satisfaction surveys and software development. Businesses in hardware integration consultancy and software-related services could also find suitable prospects. The initiative can foster business growth through the provision of ICT interfaces tailored to match Staffordshire County Council's service specifications, thus enhancing customer satisfaction and service efficiency.

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Notice Information

Notice Title

Customer Experience Tool

Notice Description

SCC is tendering for a customer satisfaction ICT interface, to be rolled out over several tranches to support all SCC services with Customer Satisfaction surveys in line with its contract specification. The surveys will be customized to the service requirements, and integrate with several SCC ICT platforms. Additional information: This procurement is a call off from CCS G cloud

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5022b2e1-b41f-48e5-ac08-0f949231ab2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a888f673-bfda-4aae-9c3a-eec1d8b021f9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72228000 - Hardware integration consultancy services

72230000 - Custom software development services

72260000 - Software-related services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Oct 20223 years ago
Submission Deadline
10 Oct 2022Expired
Future Notice Date
Not specified
Award Date
19 Oct 20223 years ago
Contract Period
31 Oct 2022 - 31 Oct 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STAFFORDSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAFFORD
Postcode
ST16 2DH
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Stafford
Electoral Ward
Forebridge
Westminster Constituency
Stafford

Supplier Information

Number of Suppliers
1
Supplier Name

GOVMETRIC CX - ROL SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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