Award

Customer Center Services for CSG

HOME OFFICE

This public procurement record has 1 release in its history.

Award

13 Sep 2023 at 13:58

Award Notice
Summary of the contracting process

The Home Office has awarded a contract for Customer Center Services for CSG to Foundever GB Limited. The contract involves the provision of contact center services handling voice calls, emails, and complaints handling. The procurement method used was a Negotiated procedure without prior publication, and the contract period is from 1st September 2023 to 17th May 2024.

This tender for contact center services presents opportunities for businesses specializing in telephone-answering services. Companies with expertise in managing contact centers for voice calls and emails would be well-suited to compete for this contract. The contract period provides a long-term opportunity for growth and collaboration with the Home Office, making it ideal for businesses in the service industry seeking to expand their portfolio.

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Notice Information

Notice Title

Customer Center Services for CSG

Notice Description

The authority seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, escalations points, any technical-related support questions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f7f671dc-81d5-4aab-8d25-b2d05214af43
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£233,266 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Sep 20232 years ago
Submission Deadline
8 Aug 2023Expired
Future Notice Date
Not specified
Award Date
31 Aug 20232 years ago
Contract Period
31 Aug 2023 - 17 May 2024 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FOUNDEVER GB

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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