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Waste Services CRM Replacement

Northumberland County Council

This public procurement record has 1 release in its history.

Award

16 Sep 2025 at 10:25

Award Notice
Summary of the contracting process

The procurement process for the "Waste Services CRM Replacement" was conducted by Northumberland County Council, located in Morpeth, England. This contract falls under the software package and information systems category, with the primary aim to enhance in-cab technology systems to improve service efficiency. The contract, valued at £160,241.70, was directly awarded to Causeway Technologies Limited on 26th August 2025, and it will run from 1st September 2025 to 31st March 2027. The procurement stage is currently in the award phase, and the procurement method utilised was a direct award, suitable for small and medium enterprises (SMEs), but not specifically targeting voluntary, community and social enterprises (VCSEs). The project is to be implemented in the North East region of the United Kingdom.

This tender provides significant opportunities for businesses that specialise in software and information systems, particularly SMEs who are adept at developing and deploying CRM and tracking technologies. Companies with expertise in integrating solutions into platforms such as the Northumberland Alloy SaaS would be highly competitive. The direct award procurement method indicates a structured direct engagement, thus offering stable growth potential for companies capable of delivering efficient and effective service solutions tailored to public sector needs. This type of procurement aligns well with firms aiming to expand their footprint within UK public sector projects, particularly in the technological and efficiency enhancement domains.

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Notice Information

Notice Title

Waste Services CRM Replacement

Notice Description

In-Cab technology and systems which help demonstrate service efficiency. The system is built to support with the tracking and reporting which will support EPR funding and demonstrate service efficiency. Solution to be deployed into existing Northumberland Alloy SaaS platform.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-510fbb4c-12ab-4cd1-8812-27124d59890a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/42b30849-f90d-42f4-a07b-85d853ef387a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£160,241 £100K-£500K
Lots Value
Not specified
Awards Value
£160,241 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 202511 months ago
Submission Deadline
18 Aug 2025Expired
Future Notice Date
Not specified
Award Date
26 Aug 20251 years ago
Contract Period
1 Sep 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Northumberland County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MORPETH
Postcode
NE61 2EF
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC42 Northumberland
Delivery Location
TLC North East (England)
Local Authority
Northumberland
Electoral Ward
Morpeth Kirkhill
Westminster Constituency
North Northumberland

Supplier Information

Number of Suppliers
1
Supplier Name

Causeway Technologies Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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