Planning

Community Alarm Call Centre Contract

SHROPSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

27 Sep 2022 at 13:03

Planned Procurement Notice
Summary of the contracting process

The Shropshire County Council is seeking suppliers for the "Community Alarm Call Centre Contract" as part of a tender process in the Alarm Systems industry. The contract involves providing an Alarm Receiving Centre (ARC) solution for approximately 650 clients across Shropshire. The contract period will be for three years with the potential for a further 2 years, beginning on 03/04/2023. The deadline for expressions of interest is Friday 28th October 2022.

This tender opportunity presents a chance for suppliers who are experienced in providing alarm solutions and are Quality Standard Framework (QSF) certified by TEC Quality. Businesses with expertise in operating on a 24/7/365 basis and with the necessary technical capabilities to handle both analogue and digital alarm calls would be well-suited to compete for this contract. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to consider this opportunity for business growth.

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Notice Information

Notice Title

Community Alarm Call Centre Contract

Notice Description

Shropshire Towns and Rural Housing (STAR Housing) is inviting expressions of interest from suitably qualified and experienced suppliers for the provision of an Alarm Receiving Centre (ARC) solution to serve our community alarm clients. STAR Housing is an ALMO managing a stock of approx. 4100 general needs, independent living and supported homes for Shropshire Council. Properties are spread across Shropshire, but the majority fall within the vicinity of Bridgnorth and Oswestry. STAR Housing provide a community alarms service to approximately 650 clients across Shropshire. The majority of clients are owner occupiers, but our tenants do make up a significant proportion of the total. These clients are predominately located within independent living communities. All alarms units currently in use are analogue, dispersed alarms. However, in light of the forthcoming telephony digital switchover, STAR Housing will in the near future seek to procure digital alarm units to replace our analogue devices. Our intention is to initially purchase devices with dual analogue and digital connectivity, followed by purely digital alarm units. Whilst the forthcoming purchase of these new units falls outside of this tender, it is essential that potential suppliers understand the need for their Alarm Receiving Solution (ARC) to accommodate both analogue and digital alarm calls. The contract period will be for three years with the option of a further 2 years and it is anticipated that the contract will commence on 03/04/2023. The ARC solution must operate effectively on a 24/7/365 basis. Applicants will be expected to be Quality Standard Framework (QSF) certified by TEC Quality, and this accreditation must include the TEC Monitoring Service Delivery Module. References will be sought from supplier's current customers to verify the standard of current service delivery. If you wish to express your interest please apply by email to: Steve Gray MRICS, Procurement and Contracts Officer steve.gray@starhousing.org.uk Quoting the reference N02 or in writing to the above at: Shropshire Towns and Rural Housing. The Spruce Building. Sitka Drive. Shrewsbury Business Park. Shrewsbury.SY2 6LG. The deadline for expressions of interest to be received at Shropshire Towns and Rural Housing office is Friday 28th October 2022

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5124b0ed-5d52-424b-9f6b-e07c3a55c9dd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/33687092-7958-4cf7-ac78-f29400f8759c
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

CPV Codes

35121700 - Alarm systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Sep 20223 years ago
Submission Deadline
Not specified
Future Notice Date
28 Oct 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SHROPSHIRE COUNTY COUNCIL
Contact Name
Steve Gray
Contact Email
steve.gray@starhousing.org.uk
Contact Phone
Not specified

Buyer Location

Locality
SHREWSBURY
Postcode
SY2 6LG
Post Town
Shrewsbury
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG22 Shropshire
Delivery Location
TLG West Midlands (England)
Local Authority
Shropshire
Electoral Ward
Bayston Hill, Column and Sutton
Westminster Constituency
Shrewsbury

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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