Award

BHCC Out of Hours Repairs Call Centre

BRIGHTON & HOVE CITY COUNCIL

This public procurement record has 1 release in its history.

Award

22 Sep 2021 at 16:22

Award Notice
Summary of the contracting process

The Brighton & Hove City Council has successfully completed the procurement for the "BHCC Out of Hours Repairs Call Centre" tender, which falls under the services category with a focus on call centre operations for housing repairs and maintenance. The total contract value was £88,118 and the contract period spans from 1st October 2021 to 30th September 2023. This procurement was executed via a direct award method, with the tender period concluding on 17th September 2021. The services are to be delivered in the South East region of the United Kingdom.

This awarded contract presents significant opportunities for businesses, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in call centre services. Businesses with experience in providing responsive support for housing repairs and maintenance will be well-positioned to benefit from this procurement. As the contract is ongoing, potential competitors should consider leveraging their expertise to prepare for future tenders in similar areas.

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Notice Information

Notice Title

BHCC Out of Hours Repairs Call Centre

Notice Description

Out of Hours Call Centre services for Housing Repairs & Maintenance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-51581359-9a1a-4525-b56a-56e33a7b0ccf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/acfccfe1-439b-48e6-9316-e2b17dad142b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£88,118 Under £100K
Lots Value
Not specified
Awards Value
£88,118 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Sep 20214 years ago
Submission Deadline
17 Sep 2021Expired
Future Notice Date
Not specified
Award Date
21 Sep 20214 years ago
Contract Period
30 Sep 2021 - 30 Sep 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRIGHTON & HOVE CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOVE
Postcode
BN3 2LS
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
TLJ South East (England)
Local Authority
Brighton and Hove
Electoral Ward
Central Hove
Westminster Constituency
Hove and Portslade

Supplier Information

Number of Suppliers
1
Supplier Name

MEARS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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