Tender

GSV2667 - ICGS Helpline Support Services

HOUSE OF LORDS (BICAMERAL)

This public procurement record has 2 releases in its history.

Tender

18 Apr 2024 at 10:57

Tender Notice
Tender

18 Apr 2024 at 10:56

Tender Notice
Summary of the contracting process

The House of Lords (Bicameral) has issued a tender for the provision of ICGS Helpline Support Services. The procurement is classified under the 'Helpdesk and support services' category. This opportunity, with a contract value of £480,000, is open for interested parties to bid until 20th May 2024. The contract period is set to run from 1st October 2024 to 30th September 2026, making it a significant service-based opportunity in London, United Kingdom.

This tender, suitable for small and medium-sized enterprises (SMEs), presents a chance for businesses providing telephone support services to engage with the House of Lords. Companies offering expertise in investigating complaints of bullying, harassment, and sexual misconduct are well-suited to compete. By registering on the Atamis portal and following the specified procurement method, businesses can seize this opportunity for potential growth in the support services industry.

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Notice Information

Notice Title

GSV2667 - ICGS Helpline Support Services

Notice Description

ICGS Helpline Support Services. The Authority are seeking a single supplier to provide telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct. Please contact pcd@parliament.uk for a copy of the Non-Disclosure Agreement, which must be completed and returned, prior to the ITT documents being released. Interested parties must register on the Atamis portal: https://atamis-ukparliament.my.site.com/s/Welcome For full details of this opportunity please see: https://www.find-tender.service.gov.uk/Notice/011834-2024

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-51a65ce8-d295-4330-af34-782ede831f6c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2068840f-795b-47d8-84b7-38b5cd72610c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20241 years ago
Submission Deadline
20 May 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Sep 2024 - 30 Sep 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSE OF LORDS (BICAMERAL)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 0AA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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