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DDaT26408 - Software Support

UK Shared Business Services Limited

This public procurement record has 1 release in its history.

Award

19 Aug 2026 at 14:46

Award Notice
Summary of the contracting process

UK Shared Business Services Limited procured software support services for UK Research and Innovation (UKRI). The requirement covers ongoing support for software, rather than the supply of general goods or physical works. Delivery is in the United Kingdom. UK Shared Business Services Limited acted as the buying organisation, with the requirement managed through its DDaT procurement function. The procurement concerns a defined support requirement for a public research and innovation organisation, so relevant suppliers are those providing software support and associated technical assistance in the UK. The published classification is software support services (CPV 72261000).

This procurement has been awarded and is complete. It was a direct award to the top-ranked supplier under the HealthTrust Europe ICT Solutions 3 Framework Agreement, using a selective call-off procedure rather than an open competition. The tender submission deadline was 24 July 2026 and the award was made on 25 July 2026. Insight Direct (UK) Ltd was awarded the contract, valued at £28,947 including the stated currency of GBP. The contract period runs from 10 August 2026 to 25 July 2027. The award is active. The available procurement information identifies supplier ranking under the framework as the basis for the direct award.

This award indicates demand from UK public research and innovation organisations for managed software support delivered through an established ICT framework. A credible competitor for a future requirement of this type would need demonstrable capability to support software in a UK operational environment, maintain service continuity and respond to the technical needs of a public-sector customer. Experience of delivering software support at a comparable, relatively contained contract scale would help establish capacity and reliability. Suppliers would also need access to the relevant framework route, or a route with equivalent public-sector purchasing coverage, because this requirement was placed as a framework call-off and the selected provider was the framework’s top-ranked supplier.

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Notice Information

Notice Title

DDaT26408 - Software Support

Notice Description

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded as a direct award against the top ranked supplier under the HealthTrust Europe ICT Solutions 3 Framework Agreement. UK Research and Innovation (UKRI) had a requirement for software support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-51ade2ee-8bd6-4f5a-8341-63632f5b79b4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c4f4c6ca-d4fe-4890-9ffc-b3b27203450f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£28,947 Under £100K
Lots Value
Not specified
Awards Value
£28,947 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
24 Jul 2026Expired
Future Notice Date
Not specified
Award Date
25 Jul 20261 months ago
Contract Period
10 Aug 2026 - 25 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK Shared Business Services Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

Insight Direct (UK) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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