Award

Contact Centre as a Service ("CCaaS") Legal Support Services

DEFRA NETWORK ETENDERING PORTAL

This public procurement record has 1 release in its history.

Award

08 Oct 2021 at 17:17

Award Notice
Summary of the contracting process

The procurement process, conducted by the Defra Network eTendering Portal, focuses on providing "Contact Centre as a Service (CCaaS)" Legal Support Services. This tender falls within the legal services category and is based in London, England. Currently, the procurement has successfully transitioned to the award stage, with the contract having commenced on 1 August 2021 and set to conclude on 27 December 2023. The estimated fees for this contract range from £35,000 to £105,000, reflecting the selective procurement method established through a further competition call-off under the Crown Commercial Service (CCS) Network Services 2 framework agreement.

This tender presents significant opportunities for businesses specialising in legal services, particularly those experienced in public sector contracts and cloud service implementations. Legal firms capable of providing strategic advice and drafting assistance for complex procurements, like CCaaS, will find themselves well-positioned to compete. With the increasing reliance on digital communication solutions in public services, businesses offering innovative legal consultancy could leverage this contract to expand their footprint within the governmental sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Contact Centre as a Service ("CCaaS") Legal Support Services

Notice Description

The Customer requires external legal support to complement the Defra group Commercial ("DgC") team and the Government Legal Department ("GLD") in delivering the retender of the Cloud Contact Centre as a Service ("CCaaS") via a procurement to be run as a Further Competition under the Crown Commercial Service ("CCS") Network Services 2 framework agreement (RM3808). The Supplier shall provide advice and/or drafting on any aspects relevant to the procurement and implementation of the CCaaS as and when required. The contract commenced on 1 August 2021 and will end on completion of the services and, in any event, by the longstop date of 31 March 2023. Estimated fees range PS35k to PS105k.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/928ea8e5-66bc-4c18-8091-5b5c06f37609
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79100000 - Legal services

Notice Value(s)

Tender Value
£105,000 £100K-£500K
Lots Value
Not specified
Awards Value
£105,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Oct 20214 years ago
Submission Deadline
31 Jul 2021Expired
Future Notice Date
Not specified
Award Date
31 Jul 20214 years ago
Contract Period
31 Jul 2021 - 27 Dec 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEFRA NETWORK ETENDERING PORTAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

DLA PIPER

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647-2021-10-08T18:17:21+01:00",
    "date": "2021-10-08T18:17:21+01:00",
    "ocid": "ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_283819/1002158",
        "title": "Contact Centre as a Service (\"CCaaS\") Legal Support Services",
        "description": "The Customer requires external legal support to complement the Defra group Commercial (\"DgC\") team and the Government Legal Department (\"GLD\") in delivering the retender of the Cloud Contact Centre as a Service (\"CCaaS\") via a procurement to be run as a Further Competition under the Crown Commercial Service (\"CCS\") Network Services 2 framework agreement (RM3808). The Supplier shall provide advice and/or drafting on any aspects relevant to the procurement and implementation of the CCaaS as and when required. The contract commenced on 1 August 2021 and will end on completion of the services and, in any event, by the longstop date of 31 March 2023. Estimated fees range PS35k to PS105k.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79100000",
            "description": "Legal services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 35000,
            "currency": "GBP"
        },
        "value": {
            "amount": 105000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2021-07-31T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-08-01T00:00:00+01:00",
            "endDate": "2023-12-27T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-185751",
            "name": "Defra Network eTendering Portal",
            "identifier": {
                "legalName": "Defra Network eTendering Portal"
            },
            "address": {
                "streetAddress": "2 Marsham Street",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "network.procurement@defra.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-OC307847",
            "name": "DLA Piper LLP",
            "identifier": {
                "legalName": "DLA Piper LLP",
                "scheme": "GB-COH",
                "id": "OC307847"
            },
            "address": {
                "streetAddress": "160 Aldersgate St, Barbican, London, EC1A 4HT"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-185751",
        "name": "Defra Network eTendering Portal"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-51f9b17b-8319-456a-b5a1-6ff8a6aea647-1",
            "status": "active",
            "date": "2021-08-01T00:00:00+01:00",
            "datePublished": "2021-10-08T18:17:21+01:00",
            "value": {
                "amount": 105000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-OC307847",
                    "name": "DLA Piper LLP"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-08-01T00:00:00+01:00",
                "endDate": "2023-12-27T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/928ea8e5-66bc-4c18-8091-5b5c06f37609",
                    "datePublished": "2021-10-08T18:17:21+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/1a10f129-ac8d-4285-81f2-062386b2f5ba",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}