Award

1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Aug 2017 at 13:36

Award Notice
Summary of the contracting process

The procurement process titled "1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017" is managed by H M Revenue & Customs (HMRC), located in Salford, England. This contract falls under the category of research and experimental development services with a contract value of £47,101. The procurement was initiated as a tender process and has reached the award stage, with the contract awarded on 8 August 2017. The delivery of the service is scheduled to commence on 10 August 2017 and conclude on 12 January 2018. The tender period ended on 27 July 2017.

This project presents significant opportunities for businesses involved in qualitative research and customer experience evaluation, particularly those with expertise in compliance interventions and tax credit systems. Companies that can deliver in-depth insights and possess a sound understanding of HMRC's operational challenges would be particularly well-suited to compete for such contracts. Engaging in this procurement could not only enhance a firm's portfolio but also establish strong ties with a key governmental buyer in the UK.

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Notice Information

Notice Title

1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017

Notice Description

1. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future. Additional information: This contract was let following a mini-competition with the BIS Research & Evaluation Framework, framework reference: CR150025BIS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5224e70c-a1a1-4d1c-8bfa-e2d1b7bcef2a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/97a24e48-c8ce-4a09-ada0-4d531af98803
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73100000 - Research and experimental development services

Notice Value(s)

Tender Value
£47,101 Under £100K
Lots Value
Not specified
Awards Value
£47,101 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20178 years ago
Submission Deadline
27 Jul 2017Expired
Future Notice Date
Not specified
Award Date
7 Aug 20178 years ago
Contract Period
9 Aug 2017 - 12 Jan 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Not specified
Contact Email
stuart.bishop@hmrc.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLI London
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

KANTAR PUBLIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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