Award

BTA1700 e commerce customer service desk platform

BRITISH TOURIST AUTHORITY

This public procurement record has 1 release in its history.

Award

08 Sep 2023 at 11:03

Award Notice
Summary of the contracting process

The British Tourist Authority has completed a procurement process for the contract titled "BTA1700 e commerce customer service desk platform" in the services industry category. The procurement method used was selective, specifically a call-off from a framework agreement. The tender had a value of £74,060.8 and had a tender period ending on 5th May 2023. The contract period is scheduled to start on 15th November 2023 and end on 14th November 2024. The buying organisation was the British Tourist Authority, located at 3 Grosvenor Gardens, London, SW1W 0BD, United Kingdom.

This procurement opportunity, awarded to Zendesk Inc, through the Crown Commercial Services Framework Agreement, presents a chance for SMEs and VCSEs to utilize their expertise in information technology services. Businesses well-suited to compete are those providing cloud software services. The contract offers a potential growth avenue for companies aiming to provide e-commerce customer service desk platforms to governmental authorities, with a focus on efficiency and innovation in service delivery.

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Notice Information

Notice Title

BTA1700 e commerce customer service desk platform

Notice Description

Contract awarded using Crown Commercial Services Framework Agreement ID: RM1557.13, G-Cloud 13, Lot 2 Cloud Software

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/24dac3f6-2913-4666-a150-0ff0a2654e63
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£74,060 Under £100K
Lots Value
Not specified
Awards Value
£74,060 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Sep 20232 years ago
Submission Deadline
5 May 2023Expired
Future Notice Date
Not specified
Award Date
7 Aug 20232 years ago
Contract Period
15 Nov 2023 - 14 Nov 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH TOURIST AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 0BD
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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