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Income Manager solution and support

Royal Borough of Kensington and Chelsea

This public procurement record has 1 release in its history.

Award

27 Jul 2026 at 16:00

Award Notice
Summary of the contracting process

The Royal Borough of Kensington & Chelsea bought an Income Manager software solution, including the software licence and ongoing support. This is a software supply and support service for managing income-related activities. The requirement is delivered for the council and covers use across the United Kingdom and a range of other locations, including the Channel Islands, the Isle of Man, Europe, British Overseas Territories and the rest of the world. The contracting authority is the Royal Borough of Kensington & Chelsea, based at the Town Hall in Hornton Street, London. The selected supplier is Heycentric Limited, a Bristol-based software company. The requirement is categorised as software supply services.

The procurement is complete and the contract was awarded to Heycentric Limited on 20 May 2026. The awarded contract value is £880,000 excluding any stated tax treatment. It was made by direct award through the G-Cloud 14 framework, Lot 2 for cloud software, rather than an open tender. The contract starts on 21 May 2026 and runs to 31 March 2030, comprising an initial 36-month term with an option for the council to extend it by up to a further 12 months. The award is active. The procurement was evaluated through the framework’s direct-award route. The requirement was not identified as suitable for small or medium-sized enterprises or voluntary, community and social enterprises.

For suppliers that did not win this award, the procurement demonstrates established public-sector demand for income-management software licences and continuing product support from a London local authority. A credible competitor for a future requirement would need a mature cloud software product focused on income-management functions, together with the capability to provide dependable licensing, implementation or service continuity, technical support and customer assistance over a multi-year public-sector contract. Experience of supplying councils and operating within public-sector cloud software purchasing routes would strengthen credibility. The scale of the award indicates that suppliers should be able to support a substantial, geographically broad user base and maintain service delivery throughout the core term and any extension period.

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Notice Information

Notice Title

Income Manager solution and support

Notice Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to Heycentric Limited for the provision of Income Manager software licence and support. The contract was procured via direct award using the G-Cloud 14 Lot 2 Cloud Software framework. The contract will be established for an initial duration of 36 months, with the option to extend for up to 12 further months at the RBKC's discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-52bb9613-82bc-42c9-a082-be236a9f9314
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0dfd2d4f-1d14-4595-9c05-aa7e1c355fbc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
£880,000 £500K-£1M
Lots Value
Not specified
Awards Value
£880,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 May 20264 months ago
Contract Period
21 May 2026 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Borough of Kensington and Chelsea
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

HeyCentric Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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