Tender

Provision of SAP Support Services

WARRINGTON BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Tender

13 May 2022 at 13:35

Tender Notice
Tender

13 May 2022 at 13:31

Tender Notice
Summary of the contracting process

Warrington Borough Council is seeking tenders for the "Provision of SAP Support Services," specifically aimed at enhancing their SAP software operations. This procurement falls under the software support services industry category and is located in Warrington, England. The tendering process is currently active, with submissions closing on 13 June 2022. The contract has an estimated value of £900,000, with a minimum spend of £150,000, and will initially run from 1 September 2022 to 30 September 2024, including an onboarding phase commencing 1 October 2022. The procurement method used is an open procedure.

This tender presents significant opportunities for businesses specialising in software support, particularly those with a proven track record in SAP services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as they are deemed suitable for this contract. Winning this tender could lead to a long-term partnership with Warrington Borough Council, and businesses that can demonstrate their capabilities in technical support, incident management, and ensuring software security will be well-positioned to compete effectively.

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Notice Information

Notice Title

Provision of SAP Support Services

Notice Description

Warrington Borough Council requires support services for its SAP software and estate from a SAP PartnerEdge Partner who can demonstrate a proven capability of support for the software. The Council's internal SAP support team provide first level technical and SAP support. Incidents and change requests that cannot be resolved internally would be escalated to the SAP support services provider's service desk for investigation and resolution. The support would also include the application of Service Packs and monthly vulnerability patching, as appropriate. The Contract will have an initial term of 25 months with the option to extend for 2 x 12 month periods at the discretion of the Council. The initial term includes a 1 month on-boarding/ transition process. The Service shall be fully operational from 01 October 2022. Tenders or requests to participate must be submitted electronically via https://procontract.due-north.com/Advert/Index?advertId=cba43b71-abd2-ec11-8114-005056b64545

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-53b3fa7a-b4d1-4e18-a001-8c94b6f6d591
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a03f1e08-10c6-4c32-bf3f-0bd4930dffdc
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 May 20223 years ago
Submission Deadline
13 Jun 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2022 - 30 Sep 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARRINGTON BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARRINGTON
Postcode
WA1 1UH
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD61 Warrington
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Warrington
Electoral Ward
Bewsey and Whitecross
Westminster Constituency
Warrington South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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