Award

Customer Telephone and Email Response Service

LONDON LEGACY DEVELOPMENT CORPORATION

This public procurement record has 1 release in its history.

Award

16 Jun 2018 at 11:30

Summary of the contracting process

The London Legacy Development Corporation has recently completed a tender process for the "Customer Telephone and Email Response Service," specifically classified under telephone-answering services (CPV code: 79510000). This procurement, executed through an open procedure, has a contract value of £62,533 and covers the period from 1st July 2018 to 30th June 2023. The tender submission period ended on 29th May 2018, indicating that the process is at the award stage, with the contract having been awarded to Orbis Protect Limited.

This contract presents significant opportunities for businesses engaged in customer service solutions, particularly those offering telephone answering and email management services. Companies of various sizes, particularly larger service providers with robust capabilities in managing customer interactions, would be well-positioned to compete for future tenders in this sector. This award also reflects the potential for long-term partnerships in a growing industry, especially for those looking to expand their footprint in the public sector.

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Notice Title

Customer Telephone and Email Response Service

Notice Description

Provision of a customer telephone and email response service.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5431551c-6988-42a6-8e3b-4431af7151ec
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a5b0c9cf-c695-4186-b427-7a4e7f741818
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£62,533 Under £100K
Lots Value
Not specified
Awards Value
£62,533 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jun 20187 years ago
Submission Deadline
29 May 2018Expired
Future Notice Date
Not specified
Award Date
28 May 20187 years ago
Contract Period
30 Jun 2018 - 30 Jun 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON LEGACY DEVELOPMENT CORPORATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1EJ
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London

Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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