Award

CRM Application Support & Development

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

02 Dec 2025 at 07:44

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC), based in Newcastle upon Tyne, awarded a contract for "CRM Application Support & Development" services, classified under the CPV code 72000000 for IT services. This contract, valued at £1,692,065, is being fulfilled by Infosys Limited and falls under the "services" category. It was procured through a selective process by calling off from the CCS G Cloud 14 Framework Agreement, Lot 3 Cloud Support, following a Direct Award method. The contract began on 1st November 2025 and will run through to 31st December 2027, covering the delivery across England. The award stage was completed on 1st December 2025.

This procurement creates opportunities for businesses offering IT services, particularly those specialising in CRM applications, support, and development. Large-scale enterprises with the capability to handle substantial contracts and provide cloud support services would find this opportunity beneficial for growth. As the procurement was undertaken through a framework agreement, businesses that are adept at operating within such established systems and have a presence on relevant frameworks are especially well-positioned to compete in similar tenders.

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Notice Information

Notice Title

CRM Application Support & Development

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) require CRM Application Support & Development services. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14) Lot 3 Cloud Support, following the Direct Award process. The Contract is awarded for an initial period of 14 months with an option to extend for up to 12 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC I&D 146

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5531be32-1381-4dd7-a694-3a75924eff92
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/027f77ab-a399-4922-8f26-2c92ca8cedb1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,692,065 £1M-£10M
Lots Value
Not specified
Awards Value
£1,692,065 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20252 months ago
Submission Deadline
1 Sep 2025Expired
Future Notice Date
Not specified
Award Date
1 Dec 20252 months ago
Contract Period
1 Nov 2025 - 31 Dec 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

INFOSYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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