Award

Telephony Virtual Contact Centre

MINISTRY OF JUSTICE.

This public procurement record has 1 release in its history.

Award

23 May 2019 at 12:33

Summary of the contracting process

The Ministry of Justice is seeking to enhance its telecommunications capability through the award of a contract titled "Telephony Virtual Contact Centre". This procurement process falls under the services category within the communications network industry, with a total contract value of £2,981,632. The contract was awarded on 4 March 2019 and is set to run from 31 March 2019 to 30 March 2021. The procurement method was conducted via a selective call-off from the Crown Commercial Services Framework, specifically G Cloud 10, with the delivery addresses covering various geographical locations including the British Overseas Territories, Channel Islands, and the United Kingdom.

This contract presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) that specialise in telecommunications and communication technology. With a focus on enhancing services for the Ministry of Justice, companies equipped to deliver innovative solutions in telephony and virtual customer service systems would be well-suited to participate in similar future tendering processes. Engaging with these services can foster expanded partnerships and enable businesses to tap into the public sector market.

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Notice Title

Telephony Virtual Contact Centre

Notice Description

This publication is for transparency purposes only. This contract award is via Crown Commercial Services Framework, G Cloud 10.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-554b7000-40a2-4532-bf47-a397100dfe9e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b8db875d-1804-40af-b25d-61062237917b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment


CPV Codes

32412000 - Communications network

32412100 - Telecommunications network

Notice Value(s)

Tender Value
£2,981,632 £1M-£10M
Lots Value
Not specified
Awards Value
£2,981,632 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20196 years ago
Submission Deadline
4 Mar 2019Expired
Future Notice Date
Not specified
Award Date
4 Mar 20196 years ago
Contract Period
31 Mar 2019 - 30 Mar 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE.
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

VOICENET SOLUTIONS (T/A 8 X 8 SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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