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Emergency Communications Operation

Leicestershire Police

This public procurement record has 1 release in its history.

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12 Aug 2026 at 10:36

Award Notice
Summary of the contracting process

Leicestershire Police procured emergency communications services for delivery in the East Midlands. The requirement is a cloud-based voice and contact-centre solution with recording capability. It is intended to replace ageing communications infrastructure, improve resilience, support future operational requirements including the Emergency Services Network and Integrated Communications Control System, and avoid further short-term spending on legacy systems. The work is classified as communications equipment installation services (CPV 51300000), although the substantive requirement is the provision and operation of cloud communications, contact-centre and recording capabilities. Leicestershire Police is the buying organisation and the procurement is categorised as services.

The procurement has been awarded and is complete. Leicestershire Police used a selective call-off from a framework agreement, with bids due by 30 July 2026 at 10:00. The award was made on 30 July 2026 to Virgin Media Business Limited for £2,600,000. The awarded contract runs from 31 July 2026 to 30 July 2031. The published procurement value and awarded value are both £2,600,000. The requirement was evaluated through the framework call-off process. There was a single requirement rather than separately described lots. The opportunity was identified as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises.

This award demonstrates demand from a police force for an integrated, cloud-based emergency communications environment rather than isolated telecommunications products. A credible future competitor would need to deliver voice services, contact-centre functionality and secure recording as a resilient operational service, while supporting migration away from ageing infrastructure. Relevant capability includes managing critical communications, maintaining service continuity and designing systems that can accommodate future links with the Emergency Services Network and Integrated Communications Control System. The selected supplier was a large business, indicating the scale and operational maturity expected for this requirement. Suppliers should also be able to work through an established framework call-off route and support a long-term police technology service.

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Notice Information

Notice Title

Emergency Communications Operation

Notice Description

The solution delivers a cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction. It reduces reliance on ageing infrastructure, improves resilience, supports future requirements (including ESN and ICCS), and avoids further short-term expenditure on legacy systems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1ca6f887-8604-4d47-9a19-3e66ccb48807
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

51 - Installation services (except software)

CPV Codes

51300000 - Installation services of communications equipment

Notice Value(s)

Tender Value
£2,600,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,600,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20262 weeks ago
Submission Deadline
30 Jul 2026Expired
Future Notice Date
Not specified
Award Date
30 Jul 20264 weeks ago
Contract Period
31 Jul 2026 - 30 Jul 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicestershire Police
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE19 2BX
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLF East Midlands (England)
Local Authority
Blaby
Electoral Ward
Enderby
Westminster Constituency
South Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

VIRGIN MEDIA BUSINESS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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