Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

There is 1 contract in this contracting process.

Summary of the contracting process

The procurement process initiated by the Norfolk and Norwich University Hospitals NHS Foundation Trust involves the implementation and licensing of the Manage Engine Service Desk Plus Cloud Enterprise, inclusive of consultancy for implementation, data migration, and post-implementation 'hypercare'. This contract, classified under the software package and information systems industry category, has been awarded and is valued at £202,774.32. The contract covers a five-year period starting from 10 March 2025 until 31 March 2028. The procurement process was completed through a selective method, specifically calling off from a framework agreement, with the procurement stage now being in the Award phase. The services are to be delivered in the East of England, United Kingdom.

This tender represents a significant opportunity for businesses specialising in IT software implementation and consultancy services to expand their portfolio within the healthcare sector. The awarded contract to BOXXE LIMITED, an SME, underscores the Trust's commitment to engaging with organisations capable of delivering high-quality technological solutions. Companies that have expertise in cloud-based service desk solutions, particularly those with experience in managing complex data migrations and providing comprehensive aftercare support, would have been well-suited to compete for this opportunity.

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Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Contract Timeline

Publication Date

14th April 2025 12:07:20 PM
Contract Summary

Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences - 5 Year Subscription Including Consultancy for implementation, data migration, and 'hypercare' after implementation care and assistance.
Contract Details

Open Contracting ID

ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

Services

Tender Suitability

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48000000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Buyer Name

Nathan Griffen NNUH

Buyer Email

nathan.griffen@nnuh.nhs.uk

Buyer Phone

Buyer Address

Colney Lane

Norwich

NR4 7UY

GB
Awarded Supplier(s)

Supplier Name(s)

BOXXE LIMITED PRIMARY

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Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)