Award

Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

14 Apr 2025 at 12:07

Summary of the contracting process

The procurement process initiated by the Norfolk and Norwich University Hospitals NHS Foundation Trust involves the implementation and licensing of the Manage Engine Service Desk Plus Cloud Enterprise, inclusive of consultancy for implementation, data migration, and post-implementation 'hypercare'. This contract, classified under the software package and information systems industry category, has been awarded and is valued at £202,774.32. The contract covers a five-year period starting from 10 March 2025 until 31 March 2028. The procurement process was completed through a selective method, specifically calling off from a framework agreement, with the procurement stage now being in the Award phase. The services are to be delivered in the East of England, United Kingdom.

This tender represents a significant opportunity for businesses specialising in IT software implementation and consultancy services to expand their portfolio within the healthcare sector. The awarded contract to BOXXE LIMITED, an SME, underscores the Trust's commitment to engaging with organisations capable of delivering high-quality technological solutions. Companies that have expertise in cloud-based service desk solutions, particularly those with experience in managing complex data migrations and providing comprehensive aftercare support, would have been well-suited to compete for this opportunity.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences

Notice Description

Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences - 5 Year Subscription Including Consultancy for implementation, data migration, and 'hypercare' after implementation care and assistance.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/047b6ba0-1c3e-4f34-8271-fe84bd410f60
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£202,774 £100K-£500K
Lots Value
Not specified
Awards Value
£202,774 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 202510 months ago
Submission Deadline
9 Mar 2025Expired
Future Notice Date
Not specified
Award Date
17 Mar 202511 months ago
Contract Period
10 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR4 7UY
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH53 Breckland and South Norfolk
Delivery Location
Not specified

Local Authority
South Norfolk
Electoral Ward
Cringleford
Westminster Constituency
South Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

BOXXE LIMITED PRIMARY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d-2025-04-14T13:07:20+01:00",
    "date": "2025-04-14T13:07:20+01:00",
    "ocid": "ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-2342000D0O000000rwimUAA",
        "title": "Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences",
        "description": "Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences - 5 Year Subscription Including Consultancy for implementation, data migration, and 'hypercare' after implementation care and assistance.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NR4 7UY"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 202774.32,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-03-09T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-03-10T00:00:00Z",
            "endDate": "2028-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-216017",
            "name": "Norfolk and Norwich University Hospitals NHS Foundation Trust",
            "identifier": {
                "legalName": "Norfolk and Norwich University Hospitals NHS Foundation Trust"
            },
            "address": {
                "streetAddress": "Colney Lane",
                "locality": "Norwich",
                "postalCode": "NR4 7UY",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Nathan Griffen NNUH",
                "email": "nathan.griffen@nnuh.nhs.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-260701",
            "name": "BOXXE LIMITED Primary",
            "identifier": {
                "legalName": "BOXXE LIMITED Primary"
            },
            "address": {
                "streetAddress": "East Moor House, Green Park Business Centre, Goose Lane, Sutton on the Forest, York YO61 1ET"
            },
            "details": {
                "scale": "sme"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-216017",
        "name": "Norfolk and Norwich University Hospitals NHS Foundation Trust"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d-1",
            "status": "active",
            "date": "2025-03-17T00:00:00Z",
            "datePublished": "2025-04-14T13:07:20+01:00",
            "value": {
                "amount": 202774.32,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-260701",
                    "name": "BOXXE LIMITED Primary"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-03-10T00:00:00Z",
                "endDate": "2028-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/047b6ba0-1c3e-4f34-8271-fe84bd410f60",
                    "datePublished": "2025-04-14T13:07:20+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}