Tender

Independent Health Complaints Advocacy Service Framework

SOUTHWARK COUNCIL

This public procurement record has 1 release in its history.

Tender

14 Dec 2016 at 16:07

Tender Notice
Summary of the contracting process

The Southwark Council is currently conducting a public procurement process for the "Independent Health Complaints Advocacy Service Framework." This tender falls under the social work and related services category, with a value of £8,000,000. The procurement method is an open procedure and is in the Tender stage. The deadline for submissions is set for 17 January 2017, with the contract period commencing on 1 April 2017 and extending until 31 March 2021. The services will be delivered in London, United Kingdom.

This procurement presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in health advocacy, social work, or related services. Companies capable of supporting clients through the complaints process in healthcare and social care sectors would be ideally positioned to compete for this contract, fostering business growth and enhancing service delivery in the community.

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Notice Information

Notice Title

Independent Health Complaints Advocacy Service Framework

Notice Description

The Service will support patients, service users, residents, their family, carer or representative ("Clients"), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012,including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England. The Service will also support Client's complaints when they concern health and social care services (and not one service in particular). The Service will support the Client through the appropriate complaints process(es).This may result in the Service supporting a Client through to the Local Government Ombudsman (for a social care service complaint). The Service will, where appropriate, refer to local advocacy services and to specialist services to provide ongoing support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9fe8afad-c364-4535-bc69-6a7802fa4a63
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85300000 - Social work and related services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20169 years ago
Submission Deadline
17 Jan 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2017 - 31 Mar 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHWARK COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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