Award

ServiceNow Licences and Support Renewal

OFFICE FOR NATIONAL STATISTICS

This public procurement record has 1 release in its history.

Award

18 Dec 2025 at 13:00

Award Notice
Summary of the contracting process

The procurement process for the renewal of ServiceNow Licences and Support services was conducted by the Office for National Statistics. This contract falls under the 'Software support services' category and is located in the United Kingdom. The process has reached the Award stage, with Softcat PLC being the successful supplier. The total contract value is £2,455,610.16, with the contract period running from 31st December 2025 to 30th December 2028. The procurement method used was selective, specifically a call-off from a framework agreement. Key dates include the award date of 21st November 2025 and the publication date of 18th December 2025.

This tender presents growth opportunities for businesses operating within the software support services industry, particularly those experienced in providing licence renewals and IT support to large organisations like government bodies. SMEs are encouraged to engage, though the contract was awarded to a large-scale company. Such procurement processes often provide stability and long-term partnerships, making them attractive for businesses aiming to expand their government contract portfolio.

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Notice Information

Notice Title

ServiceNow Licences and Support Renewal

Notice Description

ServiceNow Licences and Support Renewal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5c2545bb-786b-40b2-a692-fcfcc0f642e1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£2,455,610 £1M-£10M
Lots Value
Not specified
Awards Value
£2,455,610 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Dec 20252 months ago
Submission Deadline
21 Nov 2025Expired
Future Notice Date
Not specified
Award Date
21 Nov 20253 months ago
Contract Period
31 Dec 2025 - 30 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE FOR NATIONAL STATISTICS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8XG
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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