Award

Zendesk Licences & Support

NHS DIGITAL

This public procurement record has 2 releases in its history.

Award

29 Jul 2022 at 14:45

Award Notice
Award

14 Jul 2022 at 13:45

Award Notice
Summary of the contracting process

The public procurement process for "Zendesk Licences & Support" is facilitated by NHS Digital, located at 7 and 8 Wellington Place, Leeds, UK. This procurement belongs to the software-related services industry and is classified under CPV code 72260000. The contract, valued at £325,000, involved the provision of Zendesk software licences and implementation services specifically aimed at supporting the NHS App's COVID-19 vaccination certification service. The tender process was completed with the award published on 29th July 2022, following a selective procurement method derived from a framework agreement, with the contract period extending from 16th April 2022 to 15th April 2023.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in software-related services, particularly those with experience in providing licensing and support for Zendesk products. Businesses that can demonstrate capability in similar software solutions, along with strong implementation services, will be well-positioned to compete in future tenders of this nature. Additionally, suppliers able to leverage their relationships with the NHS and align their offerings with governmental health initiatives such as vaccination certification could find strategic advantages in this market sector.

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Notice Information

Notice Title

Zendesk Licences & Support

Notice Description

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b43c58bc-1c1c-43c3-be3e-7ddec9c87903
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£325,000 £100K-£500K
Lots Value
Not specified
Awards Value
£325,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20223 years ago
Submission Deadline
5 Apr 2022Expired
Future Notice Date
Not specified
Award Date
13 Apr 20223 years ago
Contract Period
15 Apr 2022 - 15 Apr 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS DIGITAL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

ROUTE101

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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