Award

Digital Engagement Platform (Product)

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

26 Jul 2024 at 17:57

Award Notice
Summary of the contracting process

The procurement process for a Digital Engagement Platform (Product) has been completed by HM Revenue & Customs. This contract falls under the industry category of "Miscellaneous software development services and computer systems" (CPV: 72212900) and is located in the United Kingdom. Significant dates include the end of the tender period on 28th May 2024 and the start of the contract on 19th September 2024, which will run until 18th September 2025. The procurement was conducted through a selective method involving a call-off from a framework agreement, with a total awarded value of £1,279,629.48. The awarded contract was officially published on 26th July 2024.

This tender presents substantial opportunities for businesses involved in software development and digital engagement solutions. It is well-suited for large enterprises capable of delivering comprehensive software and support services. Although this specific tender was not aimed at SMEs or VCSEs, more extensive enterprises can still leverage the requirements and framework involvement to explore future opportunities and similar calls. The successful bidder, BYTES SOFTWARE SERVICES LIMITED, has demonstrated its capability in this domain, setting a precedent for the level of quality and service expected in such contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Digital Engagement Platform (Product)

Notice Description

Agreement for the provision of a contact digital engagement platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c75d4027-869f-4976-bd47-3bac0376e3be
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212900 - Miscellaneous software development services and computer systems

Notice Value(s)

Tender Value
£1,279,629 £1M-£10M
Lots Value
Not specified
Awards Value
£1,279,629 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jul 20241 years ago
Submission Deadline
28 May 2024Expired
Future Notice Date
Not specified
Award Date
23 Jun 20241 years ago
Contract Period
18 Sep 2024 - 18 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1HZ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

BYTES SOFTWARE SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3-2024-07-26T18:57:27+01:00",
    "date": "2024-07-26T18:57:27+01:00",
    "ocid": "ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SR1732401159",
        "title": "Digital Engagement Platform (Product)",
        "description": "Agreement for the provision of a contact digital engagement platform",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72212900",
            "description": "Miscellaneous software development services and computer systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 639814.74,
            "currency": "GBP"
        },
        "value": {
            "amount": 1279629.48,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-05-28T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-09-19T00:00:00+01:00",
            "endDate": "2025-09-18T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "14 Westfield Ave",
                "locality": "LONDON",
                "postalCode": "E20 1HZ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Hassan Habtoune",
                "email": "hassan.habtoune@hmrc.gov.uk",
                "telephone": "07773116443"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-01616977",
            "name": "BYTES SOFTWARE SERVICES LIMITED",
            "identifier": {
                "legalName": "BYTES SOFTWARE SERVICES LIMITED",
                "scheme": "GB-COH",
                "id": "01616977"
            },
            "address": {
                "streetAddress": "Randalls Way LEATHERHEAD SURREY KT22 7TW GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3-1",
            "status": "active",
            "date": "2024-06-24T00:00:00+01:00",
            "datePublished": "2024-07-26T18:57:27+01:00",
            "value": {
                "amount": 1279629.48,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-01616977",
                    "name": "BYTES SOFTWARE SERVICES LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-09-19T00:00:00+01:00",
                "endDate": "2025-09-18T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/c75d4027-869f-4976-bd47-3bac0376e3be",
                    "datePublished": "2024-07-26T18:57:27+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}