Award

Problem Debt Customer Engagement

FOLKESTONE AND HYTHE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

20 May 2025 at 13:21

Award Notice
Summary of the contracting process

The procurement process titled "Problem Debt Customer Engagement" was conducted by Folkestone and Hythe District Council, located in Folkestone, England. This contract, classified under the CPV code 79940000 for Collection Agency Services and additional classification for Administrative Social Services, has recently reached the award stage. The procurement method employed was a direct award, reflecting a streamlined process. Key dates include the contract period from 10th September 2024 to 9th September 2025, with SIGMA CONNECTED LTD, a large-scale supplier, being the awarded contractor. The process is designed to provide holistic support to residents in the South East, United Kingdom, to aid in resolving various bills and improving council engagement.

This tender offers significant opportunities for businesses involved in customer engagement and debt management, particularly those with expertise in administrative social services. The procurement method highlights the Council's preference for direct interaction, suggesting a suitability for businesses capable of providing immediate and effective solutions. The contract, valued at £40,000, aligns with the needs of SMEs and VCSEs, presenting a lucrative opportunity for smaller organisations looking to expand their client base and expertise in public sector contracts.

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Notice Information

Notice Title

Problem Debt Customer Engagement

Notice Description

ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/945317fc-32c0-454e-8263-bd4383f06a02
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79940000 - Collection agency services

85321000 - Administrative social services

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
£40,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20259 months ago
Submission Deadline
9 Jun 2024Expired
Future Notice Date
Not specified
Award Date
30 Jul 20241 years ago
Contract Period
9 Sep 2024 - 9 Sep 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FOLKESTONE AND HYTHE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FOLKESTONE
Postcode
CT20 2QY
Post Town
Canterbury
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLJ South East (England)
Local Authority
Folkestone and Hythe
Electoral Ward
Folkestone Central
Westminster Constituency
Folkestone and Hythe

Supplier Information

Number of Suppliers
1
Supplier Name

SIGMA CONNECTED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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