Award

Customer contact centre solution

LANCASHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

31 Mar 2023 at 15:03

Award Notice
Summary of the contracting process

The Lancashire County Council has awarded a contract for the provision and support of a customer contact centre solution through a selective procurement method. The contract, titled "Customer contact centre solution," falls under the services category with a contract value of £2,471,104. The contract period is set to start on May 1, 2023, and end on March 31, 2027, with a tender deadline of November 28, 2022. The buying organisation can be contacted via James Bennett at digitalprocurement@lancashire.gov.uk or 01772 539970. The location for service delivery is in the North West region of the United Kingdom.

This contract opportunity, awarded to Content Guru Limited, is suited for businesses providing Customer Relation Management software solutions. SMEs interested in providing customer service delivery solutions should consider leveraging their expertise to compete in this procurement process. The contract award, obtained through a framework agreement, can open doors for business growth, particularly for firms specialising in customer service technologies and solutions.

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Notice Information

Notice Title

Customer contact centre solution

Notice Description

Provision and support of customer contact system solution for customer service delivery

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8d44b679-7817-4aa2-aaf0-a4604cc4d665
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£2,471,104 £1M-£10M
Lots Value
Not specified
Awards Value
£2,471,104 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20232 years ago
Submission Deadline
28 Nov 2022Expired
Future Notice Date
Not specified
Award Date
30 Mar 20232 years ago
Contract Period
30 Apr 2023 - 31 Mar 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LANCASHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PRESTON
Postcode
PR1 8XJ
Post Town
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLD North West (England)
Local Authority
Preston
Electoral Ward
City Centre
Westminster Constituency
Preston

Supplier Information

Number of Suppliers
1
Supplier Name

CONTENT GURU

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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