Award

Communications and Contact Centre Service

THE GUINNESS PARTNERSHIP LIMITED

This public procurement record has 1 release in its history.

Award

11 Apr 2019 at 14:42

Award Notice
Summary of the contracting process

The procurement process pertains to a contract titled "Communications and Contact Centre Service," initiated by The Guinness Partnership Limited, based in London, England. This contract, categorised under the radio, television, communication, telecommunication and related equipment industry, has been awarded after a selective procurement method involving a call-off from a framework agreement. The contract period commenced on 24 January 2019 and will run until 23 January 2022. The award notice was published on 11 April 2019, and the total contract value is £2,420,000.

This tender offers substantial opportunities for businesses that specialise in communication technology and contact centre solutions, particularly those adept in platforms like Skype for Business and omni-channel services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the contract has been identified as suitable for their involvement. Businesses with experience in delivering integrated communication solutions across various delivery locations, including regions across the UK and beyond, would be particularly well-positioned to compete for future contracts related to this service.

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Notice Information

Notice Title

Communications and Contact Centre Service

Notice Description

This is a contract for the award of Guinness' business wide communications and contact centre solution. The preferred solution for both communications and contact centre is Skype for Business (SfB) based. The contact centre solution, Anywhere 365 is deeply integrated with Skype and offers omni channel features such as web chat way beyond the current system's capability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f7b8bd2-de2b-487d-9a25-967263d3bfaf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

Notice Value(s)

Tender Value
£2,420,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,420,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Apr 20196 years ago
Submission Deadline
5 Nov 2018Expired
Future Notice Date
Not specified
Award Date
3 Jan 20197 years ago
Contract Period
24 Jan 2019 - 23 Jan 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE GUINNESS PARTNERSHIP LIMITED
Contact Name
The Guinness Partnership Limited
Contact Email
procurement@guinness.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
NW1 3FG
Post Town
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Regent's Park
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA TELECOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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