Planning

Expression of Interest Request: Specialist Customer Complaint Handlers

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Planning

29 Jan 2019 at 09:33

Planned Procurement Notice
Summary of the contracting process

The Consumer Council for Water is initiating a procurement process titled "Expression of Interest Request: Specialist Customer Complaint Handlers" within the water distribution and related services industry. This opportunity is currently in the planning stage, with the planned contract set to commence on 1st July 2019 and conclude on 30th June 2022. The projected value of the contract is £400,000, and potential bidders should keep an eye on key communication dates, including a notice scheduled for 12th April 2019. The services may be required across multiple regions in the United Kingdom, including the North East, London, and South West.

This tender presents significant growth opportunities for businesses specialised in customer service and complaint handling, particularly those that can provide flexible staffing solutions. Companies that have experience in delivering helpdesk services or customer support in the public sector would be well-suited to participate in this procurement. Small and medium-sized enterprises (SMEs) are encouraged to engage, as the process is designed to be accessible to them.

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Notice Information

Notice Title

Expression of Interest Request: Specialist Customer Complaint Handlers

Notice Description

We are seeking Expressions of Interest for the following opportunity: The appointment of Specialist Customer Complaint Handling Service Provider To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: To access this opportunity and submit an expression of interest you will need to follow the link to our eSourcing Platform (Bravo). There you will be prompted to answer some questions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f801fcb2-7388-4e26-ab57-d5d297a5ff1a
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

72 - IT services: consulting, software development, Internet and support

CPV Codes

65100000 - Water distribution and related services

72253100 - Helpdesk services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20197 years ago
Submission Deadline
Not specified
Future Notice Date
11 Apr 2019Expired
Award Date
Not specified
Contract Period
30 Jun 2019 - 30 Jun 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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