Tender

New Homes Ombudsman Service

NEW HOMES QUALITY BOARD LIMITED

This public procurement record has 1 release in its history.

Tender

26 May 2021 at 15:58

Tender Notice
Summary of the contracting process

The New Homes Quality Board Limited is currently seeking tenders for the establishment and management of the New Homes Ombudsman Service. This procurement falls under the administration services category and is focused on ensuring quality and redress for customers of new build homes across the United Kingdom, including England, Scotland, Wales, Guernsey, and Jersey. The tender process is at the active stage, with submissions due by 21 June 2021. This opportunity has a total contract value of £7,500,000 and will commence on 1 November 2021, concluding on 31 October 2026. The procurement method is selective, classified as an innovation partnership above threshold.

This tender presents significant opportunities for businesses involved in customer service management, quality assurance, and housing-related services. Companies that can demonstrate expertise in managing investigations, liaising with the housebuilding sector, and promoting customer-centric services would be particularly well-suited to compete. Furthermore, this initiative aligns with recent legislative developments, providing businesses that specialise in construction, legal compliance, and customer service with a chance to expand their market presence while contributing to the enhancement of homebuyer experiences in the UK.

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Notice Information

Notice Title

New Homes Ombudsman Service

Notice Description

The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the New Homes Ombudsman Service will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface. The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers - June 2018) on the quality and redress issues experienced by customers of new build homes. The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/906737/Draft_Building_Safety_Bill_Web_ Accessible.pdf Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS. Any questions about this tender exercise should be submitted by email to info@nhqb.org.uk including any requests to participate in the tender exercise. It will be a staged process with tenderers requested to complete an initial Selection Questionnaire which can be obtained by application to the above e-mail address.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5a78f1f9-e3ba-4b82-9735-472452cfbba1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee475a0f-4c4e-47dc-bf2f-a85b74f414be
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Innovation partnership (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75100000 - Administration services

Notice Value(s)

Tender Value
£7,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20214 years ago
Submission Deadline
21 Jun 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2021 - 31 Oct 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NEW HOMES QUALITY BOARD LIMITED
Contact Name
paul price
Contact Email
info@nhqb.org.uk
Contact Phone
07802807734

Buyer Location

Locality
LONDON
Postcode
EC2A 4NE
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland
Local Authority
Hackney
Electoral Ward
Hoxton East & Shoreditch
Westminster Constituency
Hackney South and Shoreditch

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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