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Social Care Case Management System (Mosaic)

West Sussex County Council

This public procurement record has 1 release in its history.

Award

07 Sep 2026 at 17:18

Award Notice
Summary of the contracting process

West Sussex County Council procured a social care case management system, identified as Mosaic, to support its social care case management activities. The requirement is for services centred on an industry-specific software package, including the provision of the Mosaic system and associated service delivery. The work is for the council in West Sussex, with the buyer based in Chichester and delivery associated with the Chichester area and the wider South East of England. This is a specialist public-sector technology requirement rather than general IT supply: relevant businesses are software providers and service partners with experience delivering systems for social care organisations and public authorities.

The procurement has been completed and awarded following a selective call-off from a framework agreement. The award was made to ACCESS UK LTD on 21 August 2026 for £5,694,727.60 including the stated currency of GBP. The resulting contract runs from 28 August 2026 to 27 August 2030. The procurement’s estimated value was £4,745,606.33, and the tender submission deadline was 14 August 2026 at 12:00. The award covered one requirement rather than separately described lots. Evaluation was conducted through the framework call-off route. The opportunity was not identified as suitable for small or medium-sized enterprises or voluntary, community and social enterprises.

This award demonstrates sustained demand from West Sussex County Council for a substantial, specialist social care case management technology service. A credible competitor for a future requirement would need a mature case management platform designed for social care, with the functionality, security and reliability expected in a public-sector operating environment. It would also need the capacity to support a large council-wide deployment, provide implementation and ongoing service support, and demonstrate experience supplying comparable authorities. The procurement route shows that framework access and the ability to compete effectively through a structured call-off are commercially important. The selected supplier’s scale indicates that substantial delivery capability and organisational resilience are likely to matter.

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Notice Information

Notice Title

Social Care Case Management System (Mosaic)

Notice Description

Social Care Case Management System (Mosaic)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5b3e884a-6b48-4347-9f39-1ce01187d029
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e59f70a2-90f3-48c3-a897-d1e6e7fd1c1c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£4,745,606 £1M-£10M
Lots Value
Not specified
Awards Value
£5,694,727 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Aug 20263 weeks ago
Contract Period
28 Aug 2026 - 27 Aug 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Sussex County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHICHESTER
Postcode
PO19 1RQ
Postcode Area
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
TLJ South East (England)
Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

Access UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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