Tender

NAO Case Management Solution for Financial Audits

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Tender

17 Apr 2026 at 13:20

Tender Notice
Summary of the contracting process

The National Audit Office (NAO), the UK's independent public spending watchdog, sought to transform its financial audit procedures by procuring a sophisticated case management solution. This contract focuses on IT services, including consulting and software development, within the CPV category of "IT services: consulting, software development, Internet and support." The procurement process was initiated through a Competitive Dialogue method launched in 2020, concluded with the contract award in 2022. This phase included modifications such as increased implementation costs and adjusted delivery milestones, set to finalise by February 2021, and with a contract period extending to February 2034. The project is located in London, UK, and remains active as of its latest modification published on 17th April 2026.

This tender represents an opportunity for businesses specialising in IT services and software development to leverage growth, particularly those equipped to provide flexible, secure solutions with robust content and data management capabilities. Companies that are adept at integrating new technologies with existing systems would find this contract particularly advantageous. Additionally, the project shows suitability for SMEs, suggesting that smaller businesses with niche expertise can compete effectively. The amended requirement details underscore the potential for dynamic adaptation to meet evolving technological needs, making it an attractive proposition for innovative businesses looking to expand their public sector portfolio.

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Notice Information

Notice Title

NAO Case Management Solution for Financial Audits

Notice Description

Modification Notice Original description: The National Audit Office (NAO) is the UK's independent public spending watchdog. It supports Parliament in holding government to account and helps improve public services through high-quality audits. The NAO sought to transform how it undertakes financial audits by procuring a flexible case management technology solution capable of supporting dynamic workflows, robust content management, effective collaboration, data-led audit capability, and seamless integration with existing NAO systems. To achieve this, NAO launched a Competitive Dialogue procurement exercise in 2020, resulting in the contract award in 2022. Description of the modifications The contract was amended to increase the implementation phase cost by PS109,983.37. Delivery dates for final milestones were revised, and certain functional requirements were updated following completion of the MVP stage. Elements no longer required for the implementation phase were removed, while others were replaced to reflect technological developments and improved user benefits. Enhanced security requirements were also introduced. The overall scope of the contracted solution remain unchanged Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: The modification arose from circumstances identified after contract award during implementation. Following novation to Node4 Limited, delivery complexity exceeded that anticipated at award, creating a material and unforeseeable risk to delivery continuity. To mitigate this risk, delivery arrangements and funding were adjusted. Post-MVP requirement refinements and enhanced security led to milestone changes and a cost increase of PS109,623.37. The changes do not alter the contract's scope.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5b6a6202-cc2b-4215-b5e0-6a51bd4cc65a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4a5e46a4-5640-4115-a656-e12863875e1d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialog
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£7,680,834 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 20261 weeks ago
Submission Deadline
11 Feb 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Mar 2022 - 28 Feb 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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