Planning

CWC22183 Omnichannel Solution Preliminary Market Consultation

WOLVERHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Planning

08 Nov 2022 at 13:54

Market Engagement Notice
Summary of the contracting process

The Wolverhampton City Council is planning a procurement process titled CWC22183 Omnichannel Solution Preliminary Market Consultation in the software package and information systems industry category. This strategic initiative aims to replace the current telephone system used by customer services to align with the draft Customer Service Strategy, focusing on a 'Positive Customer Experience.' The engagement end date for potential suppliers to provide information on Omnichannel solutions is set for 16th November 2022 in the West Midlands region, United Kingdom.

This tender by Wolverhampton City Council presents an opportunity for SMEs and VCSEs with expertise in software packages and information systems to engage in shaping the delivery of the council's new Customer Service Strategy through innovative Omnichannel solutions. Businesses offering solutions related to functionality, delivery types, integration options, data security, and costing models are encouraged to participate in this preliminary market consultation to contribute to the council's vision of enhancing customer service experiences.

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Notice Information

Notice Title

CWC22183 Omnichannel Solution Preliminary Market Consultation

Notice Description

Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models. WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a 'Positive Customer Experience' which is accessible, consistent, efficient and simple. To take this vision forward WCC will need to replace the current telephone system used by customer services. This exercise will help WCC understand how potential solutions can help the delivery of the new Customer Service Strategy. If you feel that your organisation can contribute to this exercise, please complete and submit the questionnaire on the WCC e-tendering system www.wolverhamptontenders.com

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5bf1c943-6105-477d-b148-81711457e5f3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6914c030-ea47-409d-b7cd-b22bfd367cac
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Nov 20223 years ago
Submission Deadline
Not specified
Future Notice Date
16 Nov 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WOLVERHAMPTON CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1RL
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
TLG West Midlands (England)
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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