Award

Omni Channel Contact Centre and Unified Communication Solution

ACCENT GROUP LIMITED

This public procurement record has 1 release in its history.

Award

24 Jan 2017 at 10:44

Award Notice
Summary of the contracting process

The procurement process involved Accent Group Limited, which required an Omni Channel Contact Centre and Unified Communication Solution to replace its existing telephony platform. This procurement operation took place within the services category and was executed through a competitive process under the Crown Commercial Framework contract RM1045, specifically covering Lots 3, 4, and 10. The tender period concluded on 30th September 2016, with the contract awarded on 23rd January 2017. The contract, valued at £758,418, is set to run from 24th January 2017 to 22nd January 2020, and the delivery location is within Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for businesses specialising in communication technology and IT service solutions, particularly for small and medium-sized enterprises (SMEs) that can offer innovative and competitive services. Companies with expertise in omni-channel solutions and unified communications are especially well-positioned to capitalise on this contract, as it highlights a demand for modern telephony platforms and related services within the public sector.

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Notice Information

Notice Title

Omni Channel Contact Centre and Unified Communication Solution

Notice Description

Accent Corporate Service Limited had a requirement for Omni Channel Contact Centre and Unified communication solution to replace the existing telephony platform based on a 3 + 1 + 1 year contract duration. The contract also covers non mobile lines and minutes arrangements. This was procured through a general further competition on Crown Commercial Framework contract RM1045 Lot 3, 4 & 10. In accordance with the guidance given for use of the framework all suppliers awarded Lot 3, 4 & 10 were invited to submit an offer. Offers were evaluated in accordance with published evaluation criteria. All bidders were advised of Accent Corporate Services Limited award intentions and following a 10 day standstill period a contract was awarded to Freedom Communications (UK) Ltd.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5bfdd043-fe54-416c-afd4-d0205258a640
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3d3ac921-fdae-4540-a2f0-85c60abb18b0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£758,418 £500K-£1M
Lots Value
Not specified
Awards Value
£758,418 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Jan 20179 years ago
Submission Deadline
30 Sep 2016Expired
Future Notice Date
Not specified
Award Date
23 Jan 20179 years ago
Contract Period
24 Jan 2017 - 22 Jan 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ACCENT GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHIPLEY
Postcode
BD17 7SW
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Bradford
Electoral Ward
Baildon
Westminster Constituency
Shipley

Supplier Information

Number of Suppliers
1
Supplier Name

FREEDOM COMMUNICATIONS (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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