Award

P2223 Tenant Satisfaction Measures Surveys - AWARD

BIRMINGHAM CITY COUNCIL

This public procurement record has 2 releases in its history.

AwardUpdate

19 Dec 2024 at 15:33

Award Notice
Award

19 Dec 2024 at 14:57

Award Notice
Summary of the contracting process

Birmingham City Council has recently concluded the procurement process for the "P2223 Tenant Satisfaction Measures Surveys". This falls under the industry category of business services, specifically research consultancy services, with a CPV classification of 79000000. The Council awarded this contract to Acuity Research & Practice Limited. The procurement was conducted via an open procedure, and the contract, valued at £84,025, will cover the period from 20th December 2024 to 31st March 2026, with an option to extend for an additional year. The project will serve the West Midlands region, with the main office located in Birmingham.

This tender presents significant business growth opportunities for companies specialising in market research, consultancy services, and tenant satisfaction surveys. It is particularly suitable for SMEs, offering them a platform to demonstrate their expertise and contribute to service improvements by ensuring compliance with the Regulator of Social Housing's Consumer Standards. Businesses that can effectively manage and deliver regular surveys, analyse tenant feedback, and drive data-informed improvements would find this contract highly advantageous. The structured procurement process also enables new market entrants to secure substantial public sector contracts.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

P2223 Tenant Satisfaction Measures Surveys - AWARD

Notice Description

Birmingham City Council (the Council) is seeking to secure a suitable and competent provider to conduct Tenant Satisfaction Measures surveys in line with the Regulator of Social Housing's Consumer Standards. The provider is required to conduct Tenant Satisfaction Measures ("TSM") surveys in line with the Regulator of Social Housing's ("RSH") Consumer Standards. This is to ensure that the Council is compliant with the requirement to conduct an annual TSM survey measuring tenant satisfaction and to assist the Council in identifying and addressing areas of tenant dissatisfaction to drive service improvements and change. The contract will commence in December 2024 for a period of 16 months to the 31st March 2026, with the option to extend for a further one year. The Council will be using its e-tendering system (in-tend) for the administration of this procurement process and bidders must register with the system to be able to participate in the procurement process. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please email the Council at: cps@birmingham.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/edce9130-a3c4-45f2-aef8-3ff528e0e766
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73210000 - Research consultancy services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£84,025 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20241 years ago
Submission Deadline
8 Nov 2024Expired
Future Notice Date
Not specified
Award Date
6 Dec 20241 years ago
Contract Period
20 Dec 2024 - 31 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIRMINGHAM CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B4 7DJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f-2024-12-19T15:33:03Z",
    "date": "2024-12-19T15:33:03Z",
    "ocid": "ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-100-4326-P2223 - AWARD",
        "title": "P2223 Tenant Satisfaction Measures Surveys - AWARD",
        "description": "Birmingham City Council (the Council) is seeking to secure a suitable and competent provider to conduct Tenant Satisfaction Measures surveys in line with the Regulator of Social Housing's Consumer Standards. The provider is required to conduct Tenant Satisfaction Measures (\"TSM\") surveys in line with the Regulator of Social Housing's (\"RSH\") Consumer Standards. This is to ensure that the Council is compliant with the requirement to conduct an annual TSM survey measuring tenant satisfaction and to assist the Council in identifying and addressing areas of tenant dissatisfaction to drive service improvements and change. The contract will commence in December 2024 for a period of 16 months to the 31st March 2026, with the option to extend for a further one year. The Council will be using its e-tendering system (in-tend) for the administration of this procurement process and bidders must register with the system to be able to participate in the procurement process. The web address is: https://in-tendhost.co.uk/birminghamcc Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please email the Council at: cps@birmingham.gov.uk",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79000000",
            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "73210000",
                "description": "Research consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "B4 7DJ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "B4 7DJ"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2024-11-08T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-12-20T00:00:00Z",
            "endDate": "2026-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-43899",
            "name": "Birmingham City Council",
            "identifier": {
                "legalName": "Birmingham City Council"
            },
            "address": {
                "streetAddress": "1 Lancaster Circus, Birmingham",
                "locality": "West Midlands",
                "postalCode": "B4 7DJ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Commercial and Procurement Services",
                "email": "cps@birmingham.gov.uk",
                "telephone": "0121 464 8000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-304896",
            "name": "Acuity Research & Practice Limited",
            "identifier": {
                "legalName": "Acuity Research & Practice Limited"
            },
            "address": {
                "streetAddress": "35, Mount Pleasant, Bishops Tawton, Bishops Tawton, BARNSTAPLE, Devon, United Kingdom, EX32 0AQ"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-43899",
        "name": "Birmingham City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-5c388a15-e0cc-411c-8112-03d2f042d34f-1",
            "status": "active",
            "date": "2024-12-06T00:00:00Z",
            "datePublished": "2024-12-19T14:57:25Z",
            "value": {
                "amount": 84025,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-304896",
                    "name": "Acuity Research & Practice Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-12-20T00:00:00Z",
                "endDate": "2026-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/edce9130-a3c4-45f2-aef8-3ff528e0e766",
                    "datePublished": "2024-12-19T14:57:25Z",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2024-12-19T15:33:03Z"
                }
            ]
        }
    ]
}