Award

Provision of Customer Survey

NHS RESOLUTION

This public procurement record has 1 release in its history.

Award

21 Sep 2021 at 16:45

Award Notice
Summary of the contracting process

The procurement process for the "Provision of Customer Survey" was conducted by NHS Resolution, located in London, England. This contract, which falls under the services category specifically for customer survey services, had a total value of £21,130 GBP. The procurement used an open procedure and has now reached the award stage, with the official award date noted as 11 August 2021. The contract period is set to run from 11 December 2017 until 10 December 2021, marking important deadlines for participation and delivery.

This tender presents a significant opportunity for businesses specialising in market research and customer survey services, particularly for small and medium-sized enterprises (SMEs) and voluntary community and social enterprises (VCSEs). Companies that can offer innovative customer satisfaction tools or research methodologies, especially in the context of the NHS and broader healthcare sector, would be well-positioned to compete in future tenders of a similar nature. Engaging with NHS Resolution could open doors for collaboration and contract opportunities within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Customer Survey

Notice Description

Extension of Contract Agreement For the Provision of NHS Resolution_04 Social Market Research

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5cc4df22-3d70-44bf-9a2b-fc62d5b248cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/96c376fe-ea36-4f65-8277-c42f0e71dc05
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

79310000 - Market research services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£21,130 Under £100K
Lots Value
Not specified
Awards Value
£21,130 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20214 years ago
Submission Deadline
29 Sep 2017Expired
Future Notice Date
Not specified
Award Date
10 Aug 20214 years ago
Contract Period
11 Dec 2017 - 10 Dec 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS RESOLUTION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SZ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOCIAL MARKET RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-5cc4df22-3d70-44bf-9a2b-fc62d5b248cb-2021-09-21T17:45:05+01:00",
    "date": "2021-09-21T17:45:05+01:00",
    "ocid": "ocds-b5fd17-5cc4df22-3d70-44bf-9a2b-fc62d5b248cb",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT223873",
        "title": "Provision of Customer Survey",
        "description": "Extension of Contract Agreement For the Provision of NHS Resolution_04 Social Market Research",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342310",
            "description": "Customer survey services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79342311",
                "description": "Customer satisfaction survey"
            },
            {
                "scheme": "CPV",
                "id": "79310000",
                "description": "Market research services"
            },
            {
                "scheme": "CPV",
                "id": "79300000",
                "description": "Market and economic research; polling and statistics"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 21130,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2017-09-29T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-12-11T00:00:00Z",
            "endDate": "2021-12-10T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-58878",
            "name": "NHS Resolution",
            "identifier": {
                "legalName": "NHS Resolution"
            },
            "address": {
                "streetAddress": "2nd Floor, 151 Buckingham Palace Road",
                "locality": "London",
                "postalCode": "SW1W 9SZ",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Contract Queries",
                "email": "Contract.Queries@resolution.nhs.uk",
                "telephone": "+44 2078112700"
            },
            "details": {
                "url": "http://resolution.nhs.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-184000",
            "name": "Social Market Research",
            "identifier": {
                "legalName": "Social Market Research",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "3 Wellington Park, Malone Road, Belfast"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-58878",
        "name": "NHS Resolution"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-5cc4df22-3d70-44bf-9a2b-fc62d5b248cb-1",
            "status": "active",
            "date": "2021-08-11T00:00:00+01:00",
            "datePublished": "2021-09-21T17:45:05+01:00",
            "value": {
                "amount": 21130,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-184000",
                    "name": "Social Market Research"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-12-11T00:00:00Z",
                "endDate": "2021-12-10T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/96c376fe-ea36-4f65-8277-c42f0e71dc05",
                    "datePublished": "2021-09-21T17:45:05+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                    "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=SEP162748"
                }
            ]
        }
    ]
}