Tender

Out of Hours Call Handling Contract 2021

NETWORK HOMES

This public procurement record has 1 release in its history.

Tender

02 Feb 2021 at 16:10

Tender Notice
Summary of the contracting process

The procurement process involves Network Homes seeking to award a contract for an 'Out of Hours Call Handling Service' intended for use by residents. This tender is classified under the call centre services category and is located in London, United Kingdom. The procurement method is open, following an open procedure, and the tender period will close on 9 March 2021, with the contract expected to commence on 31 May 2021 and run for three years, possibly extending for an additional two years based on performance reviews. The total contract value is set at £250,000.

This opportunity presents growth potential for businesses specialising in call centre services, particularly those capable of managing out-of-hours operations. Companies that are experienced in providing responsive customer service support or have expertise in handling high volumes of calls efficiently during non-standard hours would be well positioned to compete for this contract. Additionally, organisations with a strong track record in service provision that aligns with the requirements and expectations of Network Homes may find substantial benefits in participating in this tender.

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Notice Information

Notice Title

Out of Hours Call Handling Contract 2021

Notice Description

Network Homes require a contract for an 'Out of Hours Call Handling Service' for use by residents. This contract will be awarded for 3 years with the option to extended for a further two years on an annually renewable basis (Subject to performance reviews)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5e490ca3-233b-4c20-b719-8d16facacf66
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c965b740-e73b-4890-a8d1-d69eed92a06b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20215 years ago
Submission Deadline
9 Mar 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 May 2021 - 31 May 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
HA9 0HP
Post Town
Harrow
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI72 Brent
Delivery Location
TLI London
Local Authority
Brent
Electoral Ward
Wembley Park
Westminster Constituency
Brent West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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