Award

Client feedback programme contract 2021-23

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Award

27 May 2021 at 11:28

Summary of the contracting process

The National Audit Office is seeking a contractor for the "Client feedback programme contract 2021-23", which encompasses conducting an annual client survey and interviews to gather feedback. This procurement falls under the services industry, specifically categorised as customer survey services (CPV code 79342310). The contract, valued at GBP 93,985.29, is currently in the award stage, with the contract effective from 25 March 2021 to 24 March 2022. Key dates include the tender period, which ended on 10 February 2021, and the award notice published on 27 May 2021.

This tender presents an opportunity for businesses that specialise in survey services and public sector consultancy. Firms equipped to conduct comprehensive client feedback programmes and able to engage in qualitative interviews will find this tender particularly relevant. Given the experience required and the scale of the contract, large companies with proven capabilities in customer feedback analysis and related services could be well-suited to compete. The procurement method employed was selective, indicating a call-off from an established framework agreement, which may favour those with prior experience in similar contracts.

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Notice Title

Client feedback programme contract 2021-23

Notice Description

Annual client survey and interviews to gather feedback

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5eada6f2-85a7-447f-8664-0e67779d6cc3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/59ad648f-ff43-4ae2-be5a-de26ab252776
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£93,985 Under £100K
Lots Value
Not specified
Awards Value
£112,783 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20214 years ago
Submission Deadline
10 Feb 2021Expired
Future Notice Date
Not specified
Award Date
28 Feb 20214 years ago
Contract Period
25 Mar 2021 - 24 Mar 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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