Award

Leisure Services Digital Member Prospect System

DURHAM COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Feb 2023 at 08:27

Award Notice
Summary of the contracting process

The Durham County Council has awarded a contract for the provision of a Leisure Services Digital Member Prospect System in England. The total contract value is £274,077.60. The procurement method used was a selective process with a tender period ending on 30th January 2023. The contract is now active, with a contract period starting on 1st February 2023 and ending on 31st January 2028.

This opportunity, suitable for SMEs, involves the deployment of a digital system across 14 leisure centres to manage prospective members. Businesses in the software package and information systems industry category can compete. The system must align with WCAG 2.1 standards and integrate with various digital solutions. The contracting authority, Durham County Council, aims to enhance its leisure management services through this contract.

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Notice Information

Notice Title

Leisure Services Digital Member Prospect System

Notice Description

We require a digital system deployable and scalable across 14 leisure centres to manage prospective members through our membership onboarding process. The system should allow multiple staff members to use the system at once. The system should allow monitoring and reporting of the onboarding process and trigger escalation following failed SLAs. The system must capture enquiries. The enquiry method requires embedding into various digital solutions, such as web pages, emails, apps etc. The system must automatically trigger email/text notifications/reminders and other communication tools to customers. Staff must be able to manage in person and virtual/phone appointments within the system. The system must integrate with our Leisure Management System (LMS) XN leisure. The system must have an API to integrate with our Leisure App (Thrive). The system must also integrate with Microsoft Power Automate. The system must be low code for in house (Leisure) development. The system must be WCAG.21 compliant. Direct Award via KCS Software Products and Associated Services 2 Framework to Salesforce via Softcat PLC.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5f49ab11-a367-44c7-b585-730be4d66989
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1aff6b11-0201-47b4-ba6a-0371cc74bef3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£274,077 £100K-£500K
Lots Value
Not specified
Awards Value
£274,077 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Feb 20233 years ago
Submission Deadline
30 Jan 2023Expired
Future Notice Date
Not specified
Award Date
31 Jan 20233 years ago
Contract Period
1 Feb 2023 - 31 Jan 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DURHAM COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5UL
Post Town
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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