Tender

Simple Payment Plan Administration for TV Licensing

THE BRITISH BROADCASTING CORPORATION (BBC)

This public procurement record has 1 release in its history.

Tender

01 Feb 2017 at 10:03

Tender Notice
Summary of the contracting process

The British Broadcasting Corporation (BBC) is seeking a supplier for the "Simple Payment Plan Administration for TV Licensing" as part of a selective procurement process. This initiative aims to trial a new, flexible payment method for customers facing difficulties in paying their licence fee. The tender period is set to close on 1 March 2017, with the contract itself expected to commence on 1 January 2018 and run until 1 June 2022. The project falls under the service category of collection agency services, and the delivery addresses include various regions such as the UK, Channel Islands, and other parts of Europe.

This tender represents a valuable opportunity for businesses specialising in collection and administration services, particularly those that can offer comprehensive end-to-end solutions including payment processing, customer communication, and analytics. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete for this contract, given its focus on adaptable service delivery for a customer base of approximately 200,000. Engaging in this project could help service providers expand their market presence and enhance their operational capacities through collaboration with a reputable organisation like the BBC.

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Notice Information

Notice Title

Simple Payment Plan Administration for TV Licensing

Notice Description

The BBC is proposing to trial a new payment scheme, with the intention of allowing simple and flexible payment plans for those facing difficulty in paying the licence fee. We are therefore seeking the provision of collection and administration services for the new payment plan trial, the "Simple Payment Plan". We are looking for a supplier to be able to offer a full end to end service for a trial group of approximately 200,000 customers in total. The Service Provider will not be required to recruit new customers to the trial, but will manage the customer end to end once they have signed up to the trial. The Service Provider will be required to manage the accounts of customers on the trail end-to-end. Specifically, the Service Provider will be required offer the following services:- i. collecting the licence fee (including arrears management, payment processing and reconciliation services); ii. campaign management services; iii. fulfilment services; iv. inbound and outbound customer communications services (including call centre facilities); v. technology services; vi. data management; and vii. analytics Additional information: Please register your interest in this project by taking the following steps: 1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 - Go to https://bbc.bravosolution.co.uk. 1.2 - Click the link on the login page to Register. 1.3 - Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an Interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs / ITTs Open To All Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ /ITT into your 'My PQQs/ My ITTs' page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under 'PQQ/ ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, then follow the onscreen instructions to complete the PQQ/ ITT There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 - You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the Bravo e-Tendering help desk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5fa5fc0c-66b1-4e38-b38c-44eb5bc8e872
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a74c085e-2a44-4ed7-952e-e796be2351d7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20179 years ago
Submission Deadline
1 Mar 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2018 - 1 Jun 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE BRITISH BROADCASTING CORPORATION (BBC)
Contact Name
The British Broadcasting Corporation (BBC)
Contact Email
sophia.pearson@bbc.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
W1A 1AA
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
West End
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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