Award

Visa and Citizenship Application Services - Lot 5 - United Kingdom

HOME OFFICE

This public procurement record has 1 release in its history.

Award

14 Nov 2023 at 11:15

Award Notice
Summary of the contracting process

The Home Office has awarded a £163,000,000 contract for Visa and Citizenship Application Services - Lot 5 in the United Kingdom. The procurement method used was a selective competitive procedure with negotiation. The contract period starts on October 16, 2023, and ends on October 15, 2027. The Tender Period for this procurement ended on January 10, 2023. The contracting authority is the Home Office, based in London, United Kingdom. The procurement falls under the General Public Services category.

This contract presents significant business growth opportunities for large service providers capable of delivering global network services for visa and citizenship applications. Businesses that can provide VCAS Centres, appointment booking, biometric capture, digital interviewing, and other related services are well-suited to compete. The contract aims to enhance customer experience, provide global consistency, and support future transformation efforts of the Home Office. Companies interested in expanding their services in the United Kingdom should consider this opportunity.

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Notice Information

Notice Title

Visa and Citizenship Application Services - Lot 5 - United Kingdom

Notice Description

The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Contract Award Notice is for Lot 5 Only. Further award notices will be published following the Award of all other Lots. Additional information: For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-5fdd3b16-b67d-4f25-ac03-a743a8a50355
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a49f2369-ba98-4705-8b8b-62020d10146d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75110000 - General public services

Notice Value(s)

Tender Value
£163,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
£163,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20232 years ago
Submission Deadline
10 Jan 2023Expired
Future Notice Date
Not specified
Award Date
15 Oct 20232 years ago
Contract Period
15 Oct 2023 - 15 Oct 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE CONTACT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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