Award

Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers.

O F W A T

This public procurement record has 1 release in its history.

Award

09 Oct 2025 at 15:24

Award Notice
Summary of the contracting process

The procurement process for the contract titled "Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers" has reached its award stage with Ofwat as the contracting authority. This contract, focusing on market and economic research, polling, and statistics, involved a competitive quotation method below the threshold. The procurement is classified under the industry category of market research and is located in Birmingham, England, specifically at postal code B5 4UA. The contract period spans from 28th February 2025 to 31st December 2026, with the award made to Thinks Insight & Strategy on 21st February 2025, valued at £24,000.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in market research and customer engagement services. The competitive nature of the procurement process, being a limited procurement method, is tailored for SMEs, making it an attractive venture for businesses looking to grow in the public sector. Companies capable of facilitating effective communication strategies between regulatory bodies and their customers are ideally positioned to benefit from similar opportunities in the future.

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Notice Information

Notice Title

Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers.

Notice Description

Contract for Water Customer Engagement Calls - enabling direct conversations between Ofwat leaders and water customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-610bfb5f-0be9-4c53-adad-b58bb5cec45f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5e0c962-30a4-4012-bc6a-e8ea6c7558e7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£24,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20254 months ago
Submission Deadline
14 Feb 2025Expired
Future Notice Date
Not specified
Award Date
21 Feb 20251 years ago
Contract Period
28 Feb 2025 - 31 Dec 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

THINKS INSIGHT & STRATEGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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