Tender

Out of Hours Call Handling Service 2023

CHP

This public procurement record has 1 release in its history.

Tender

09 Nov 2023 at 17:13

Tender Notice
Summary of the contracting process

The buying organization for this procurement is CHP (CHP) located in Chelmsford, United Kingdom. The tender title is "Out of Hours Call Handling Service 2023" within the industry category of Telephone-answering services. The procurement stage is currently active, with a tender period ending on December 7, 2023. The contract period is scheduled from March 29, 2024, to March 28, 2026.

This tender presents an opportunity for businesses interested in providing call centre services outside regular working hours. The procurement method is an open procedure, suited for SMEs. Interested businesses can access the tender pack on the ProContract portal and must ensure submissions are completed before the deadline of December 7, 2023. The project value is GBP 132,000, creating growth opportunities for businesses in the services sector.

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Notice Information

Notice Title

Out of Hours Call Handling Service 2023

Notice Description

CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP. Additional information: Completed documents must be submitted via the ProContract e-tendering portal. You can access the tender pack on the ProContract Portal: https://procontract.due-north.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True The project reference is DN698009. if your organisation is not registered on ProContract click on the following link https://procontract.due-north.com/register, and complete the registration process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b855984d-a022-422b-8603-0b77650f9aea
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£132,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Nov 20232 years ago
Submission Deadline
7 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 Mar 2024 - 28 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM2 5LB
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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