Award

1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Jan 2017 at 17:34

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs, which is based in Salford, England, seeking to explore taxpayer experiences and perceptions of online trigger prompts through qualitative research. The contract, titled "1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts," was awarded with a value of £66,225. This tender was part of a mini competition under the DWP Social and Economic Research Framework 2013. The tender period closed on 12th August 2016, and the contract period commenced on 1st September 2016 and concluded on 31st March 2017. The industry category for this procurement is classified as research and experimental development services.

This tender presents significant opportunities for businesses involved in research and qualitative analysis, particularly those with experience in conducting interviews and understanding user experiences in digital environments. Small and medium-sized enterprises (SMEs) that specialise in social research or customer experience studies would be well-suited to compete for similar contracts in the future, as the contracting authority values insights into customer journeys and the efficacy of online services, which can enhance service delivery and improve taxpayer satisfaction.

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Notice Information

Notice Title

1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts

Notice Description

This qualitative research project will involve interviews with customers who have completed a Self Assessment online return containing trigger prompts (i.e. on-line messages/links to guidance). It will explore their experiences, attitudes and perceptions of the trigger prompts and will inform our understanding of the customer experience, enabling us to identify areas where improvements can be made. Additional information: This contract was let as part of a mini competition within the DWP Social and Economic Research Framework 2013

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/55a539de-3a30-4f03-a3f7-ca2ce4007c61
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73100000 - Research and experimental development services

Notice Value(s)

Tender Value
£66,225 Under £100K
Lots Value
Not specified
Awards Value
£66,225 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jan 20179 years ago
Submission Deadline
12 Aug 2016Expired
Future Notice Date
Not specified
Award Date
17 Aug 20169 years ago
Contract Period
31 Aug 2016 - 31 Mar 2017 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLI London
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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