Award

CPT_25_19 - ServiceNow enhanced support 01.04.25 - 30.06.25

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Award

07 Apr 2025 at 11:23

Summary of the contracting process

The National Audit Office (NAO) awarded a contract for enhanced support of ServiceNow to FlyForm Ltd through the Crown Commercial Services G Cloud 14 framework. The procurement process, classified under the industry category "Computer equipment and supplies," involved a selective call-off from a framework agreement. The contract, valued at £43,200, is set to ensure service continuity from 1st April 2025 to 30th June 2025 due to delays in the finalisation of a fully competed procurement. The procurement stage is described as an award, with the contract being published on 7th April 2025. The contract scope is national, with services to be delivered in the United Kingdom.

This tender presents significant opportunities for businesses specialising in computer equipment and support services, particularly those focused on providing and enhancing digital solutions such as ServiceNow. Small to Medium-sized Enterprises (SMEs) would find this contract suitable given the targeted support for small-scale yet impactful service provisions. This procurement underscores the importance of framework agreements in public procurement, offering stability and continuity to businesses capable of delivering specialised IT support within a specified timeframe.

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Notice Title

CPT_25_19 - ServiceNow enhanced support 01.04.25 - 30.06.25

Notice Description

National Audit Office (NAO) awarded a contract to the supplier through Crown Commercial Services G Cloud 14. The selected Supplier FlyForm Ltd will be delivering enhanced support of ServiceNow in line with the current provision. The contract duration of 3 months is to provide service continuity due to delays until the fully competed procurement via GCloud 14 is finalised.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2f2280a9-0e58-480d-b3cb-b42b6000e67f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages


CPV Codes

30200000 - Computer equipment and supplies

Notice Value(s)

Tender Value
£43,200 Under £100K
Lots Value
Not specified
Awards Value
£43,200 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Apr 202510 months ago
Submission Deadline
1 Mar 2025Expired
Future Notice Date
Not specified
Award Date
10 Mar 202511 months ago
Contract Period
31 Mar 2025 - 30 Jun 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FLYFORM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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