Award

Contact Centre Project Manager

DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)

This public procurement record has 1 release in its history.

Award

03 Sep 2021 at 12:33

Summary of the contracting process

The Department of Health and Social Care (T&T) has completed a tender process for the position of Contact Centre Project Manager, aimed at enhancing their current Contact Centre capabilities. The procurement, categorised under recruitment services, had a total value of £153,254.58 and was conducted through a selective method, specifically as a call-off from a framework agreement. The contract period commenced on 26 July 2021 and is set to conclude on 25 January 2022. This tender process was officially awarded on 4 August 2021, following its conclusion on 25 July 2021, and was based in London, SW1H 0EU, within the United Kingdom.

This opportunity offers a significant prospect for large service-oriented firms, particularly those specialising in recruitment or project management, to expand their business by engaging in contracts with public health entities. As the contracting authority is focused on continuous improvement and technical support for their Contact Centre, companies with expertise in providing such services will find this a fitting arena to demonstrate their capabilities and potentially secure ongoing partnerships.

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Notice Title

Contact Centre Project Manager

Notice Description

The service is required to expand and support the current Contact Centre capability for Trace and also required for technical support to enable continuous improvement

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-62f06cce-fc65-45ab-9748-48f47411792d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6d736b11-a1f5-4fab-be00-c972ad3b58d8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79600000 - Recruitment services

Notice Value(s)

Tender Value
£153,254 £100K-£500K
Lots Value
Not specified
Awards Value
£153,254 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20214 years ago
Submission Deadline
25 Jul 2021Expired
Future Notice Date
Not specified
Award Date
3 Aug 20214 years ago
Contract Period
25 Jul 2021 - 25 Jan 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

LA INTERNATIONAL COMPUTER CONSULTANTS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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