Award

Legalisation Office: Telephone Enquiry Service

FOREIGN & COMMONWEALTH OFFICE

This public procurement record has 1 release in its history.

Award

27 Feb 2018 at 12:42

Summary of the contracting process

The Foreign & Commonwealth Office is seeking to provide a Telephone Enquiry Service through a selective tender process, with an estimated value of £120,000. The procurement process is currently in the award stage, having been completed on 26 February 2018, with a contract period commencing on 1 March 2018 and concluding on 28 February 2021. This service falls under the industry category of telephone-answering services and is located in the North East region of the United Kingdom, specifically in the postcode area MK10 1XX.

This tender presents a valuable opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in providing telephone-answering and customer service solutions. Companies with the capability to support government organisations in maintaining effective communication channels would be particularly well-positioned to participate in future similar tenders, fostering growth and expansion in public sector service provision.

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Notice Title

Legalisation Office: Telephone Enquiry Service

Notice Description

Legalisation Office Telephone Enquiry Service

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-638b990a-bdbd-4747-8ab7-56a464cb678f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a9095a1e-485b-4b14-bfdc-2f8fed441aa1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20187 years ago
Submission Deadline
26 Feb 2018Expired
Future Notice Date
Not specified
Award Date
26 Feb 20188 years ago
Contract Period
1 Mar 2018 - 28 Feb 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FOREIGN & COMMONWEALTH OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England)

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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