Notice Information
Notice Title
Provision of 8X8 Call Centre Software
Notice Description
Customer contact centre for external customers - number of licences reduced to 20. Includes usage charges.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/12967f46-4d3b-4261-ab86-dfa7feb6eb57
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Not specified
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48517000 - IT software package
Notice Value(s)
- Tender Value
- £49,456 Under £100K
- Lots Value
- Not specified
- Awards Value
- £49,456 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Nov 20253 months ago
- Submission Deadline
- 9 May 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 11 May 20259 months ago
- Contract Period
- 15 May 2025 - 15 May 2028 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- INTELLECTUAL PROPERTY OFFICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NEWPORT
- Postcode
- NP10 8QQ
- Post Town
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL54 Monmouthshire and Newport
- Delivery Location
- Not specified
-
- Local Authority
- Newport
- Electoral Ward
- Tredegar Park and Marshfield
- Westminster Constituency
- Newport West and Islwyn
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/12967f46-4d3b-4261-ab86-dfa7feb6eb57
5th November 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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