Award

UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 2 releases in its history.

Award

23 Mar 2018 at 11:25

Award Notice
Tender

18 Nov 2016 at 20:17

Tender Notice
Summary of the contracting process

The procurement process, titled "UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers," was initiated by UK Shared Business Services Limited (UK SBS), located in Swindon, England. This tender falls under the market and economic research industry category and is currently in the Award stage, having been awarded on 6th July 2015. The project has a total contract value of £64,700, with a contract period starting from 1st August 2015 and concluding on 31st May 2016. The tender period for submissions ended on 4th June 2015.

This procurement opportunity provides significant potential for businesses specialising in market and economic research, particularly those adept at evaluating communications impact and customer insights. Research agencies that can craft effective methodologies, provide actionable insights, and develop benchmark reporting over an extended period will be especially well-suited to deliver this project successfully. The insights generated will enable better-targeted communications, ultimately benefiting organisations looking to enhance their engagement strategies.

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Notice Information

Notice Title

UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers

Notice Description

Innovate UK would like to appoint a research agency to shape monitor and track over 11-12 month period the impact that our communications activity is having on our customers and key stakeholders, across the research base and government. We would like an agency to explore the following; Overarching impact of all communications plans, both challenge and responsive The impact of key corporate events, namely Innovate 2015 on raising awareness of who we are and what we do, with key stakeholders (government and research) and business customers Identify how well the name change, from The Technology Strategy Board to Innovate UK has been received and understood Test key messaging Build insights about who are customers are and how best to communicate with them The agency must provide value add insight to the evaluation which Innovate UK communications team can generate through Google analytics for example. Research agencies are invited to pitch for this work, providing costed recommendations on the best approach and methodology required delivering the insights required. The agency should suggest a research methodology that will allow Innovate UK to understand the impact that its communications is having with target audiences. Over the course of the year, the agency will support the development of and test the customer insights that will allow us to better target our customers in the long term. The output of activity should be in the form of a report on a regular basis (exact timings to be agreed) which benchmarks where we are at the beginning of the year and how, over time our communications impact upon the awareness levels, understanding of who we are and what we do and how satisfaction levels have changed over time. Putting the business into shared services UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise. It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector. Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations. Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams. UK SBS is a people rather than task focused business. It's what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS' goals are aligned with the public sector and delivering best value for the UK taxpayer. Additional information: IMPORTANT PLEASE READ Please note that to express an interest for this procurement and to gain access to the full specification within the e-sourcing suite you must first send a signed copy of the confidentiality agreement, save this as a PDF document and send this to research@uksbs.co.uk. Once this is received, UK SBS will add you in to the procurement within the e-sourcing suite. Your email must clearly state: the name and reference for the procurement you wish to register for; the name of the registered Bidder; and the name and contact details for the registered individual sending the email. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder. As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event. Please note it is your responsibility to access these emails on a regular basis to ensure you have sight of all relevant information. For technical assistance on use of the e-Sourcing Suite please contact Crown Commercial Service Helpdesk : Telephone: 0345 010 3503 Training documents to support Bidders utilise Emptoris CCS eSourcing are available in the Contracts Finder Tender documents section.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-644d934f-adc8-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2cb989e4-4987-4edf-911b-37d327487e8d
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79300000 - Market and economic research; polling and statistics

Notice Value(s)

Tender Value
£70,000 Under £100K
Lots Value
Not specified
Awards Value
£64,700 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Mar 20187 years ago
Submission Deadline
4 Jun 2015Expired
Future Notice Date
Not specified
Award Date
5 Jul 201510 years ago
Contract Period
31 Jul 2015 - 31 May 2016 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
TLK South West (England)
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

ECHO RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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