Award

ICT: Service Operations: Service Desk & Associated Services

FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE

This public procurement record has 1 release in its history.

Award

05 Apr 2023 at 09:41

Summary of the contracting process

The Foreign Commonwealth and Development Office has awarded a contract for ICT: Service Operations: Service Desk & Associated Services. The procurement process was conducted through the Crown Commercial Service "Technology Services 3 framework, lot 3b. The contract value is £3,478,594 GBP, and the contract period is from 24th March 2023 to 30th June 2027. The buyer organisation is located in London, England, with the deadline for the tender period set for 29th September 2022. The main procurement category is services, and the procurement method used was selective, with a call-off from a framework agreement.

This tender provides an opportunity for businesses in the ICT service operations industry. Small and medium-sized enterprises (SMEs) are well-suited to compete given the suitability preference for SMEs. Businesses offering helpdesk and support services can find growth opportunities through this contract. Computacenter (UK) Limited was awarded the contract, highlighting opportunities for large-scale suppliers. The contract award date was 24th March 2023, offering a glimpse of the types of businesses that can benefit from similar future procurement opportunities in the ICT services category.

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Notice Title

ICT: Service Operations: Service Desk & Associated Services

Notice Description

Award of a Further Competition conducted the Crown Commercial Service "Technology Services 3 framework, lot 3b.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-64cf0ee3-cfad-4a37-b4a2-99677ae1065e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d864f0bd-cadb-4a45-8f3a-15c0ac31ca44
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£3,478,594 £1M-£10M
Lots Value
Not specified
Awards Value
£3,478,594 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20232 years ago
Submission Deadline
29 Sep 2022Expired
Future Notice Date
Not specified
Award Date
24 Mar 20232 years ago
Contract Period
24 Mar 2023 - 30 Jun 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE
Contact Name
Not specified
Contact Email
ict.commercial@fcdo.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

COMPUTACENTER (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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