Award

Admin surge support service

HOME OFFICE

This public procurement record has 1 release in its history.

Award

01 Jun 2023 at 06:47

Summary of the contracting process

The Home Office has awarded a contract for admin surge support service to Sitel UK Ltd. The contract has a total value of £6,000,000 and falls under the services category. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on 30th August 2021, and the contract period is from 31st August 2021 to 31st August 2023. The contracting authority is the Home Office located at 2 Marsham St, Westminster, London, SW1P 4DF, United Kingdom.

This tender for admin surge support service issued by the Home Office to Sitel UK Ltd presents an opportunity for businesses in the call centre industry to compete. Companies offering call centre services and related solutions would be well-suited to bid for this contract. The total contract value of £6,000,000 over the two-year contract period can provide a significant growth opportunity for the selected supplier, Sitel UK Ltd.

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Notice Title

Admin surge support service

Notice Description

Admin surge support service Additional information: Please note that Sitel have changed there name to Foundever.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6e0e7de7-03d7-4d62-8cb7-dfafdfe3cf4e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£6,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jun 20232 years ago
Submission Deadline
30 Aug 2021Expired
Future Notice Date
Not specified
Award Date
30 Aug 20214 years ago
Contract Period
30 Aug 2021 - 31 Aug 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SITEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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