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WSFT - IT - Identity Management and Staff Directory Software Support Service

West Suffolk NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

21 Aug 2026 at 13:04

Award Notice
Summary of the contracting process

West Suffolk NHS Foundation Trust procured annual software support and maintenance for its Flexi-Care and BDS Directory Manager solutions. The service covers management of user identities, staff directory information and account lifecycle processes, integrating with workforce systems and Active Directory environments. Requirements include software maintenance, updates, technical support and system assistance to maintain secure and reliable identity and directory management services. This is a software support service (CPV 72261000), delivered for the Trust in Bury St Edmunds, Suffolk. The procurement is suitable for small and medium-sized enterprises. It is relevant to software support providers, identity and access management specialists, directory service experts and managed service companies with experience supporting Microsoft Active Directory integrations and workforce-related systems in an NHS or similarly controlled environment.

The procurement is complete and was awarded following a selective call-off from a framework agreement. West Suffolk NHS Foundation Trust awarded the contract to CLOUD 21 LIMITED on 31 July 2026. The awarded value is £14,670. The contract runs from 26 May 2026 to 25 May 2027. The tender submission deadline was 5 March 2026 at 12:00 GMT. The requirement was treated as a services procurement, with the Trust as buyer. The award is active and covers the full software support and maintenance requirement. The selected supplier is identified as an SME. The procurement used a framework call-off route rather than an open standalone competition, so suppliers need to be positioned on the relevant framework and able to meet its call-off requirements.

This award demonstrates a defined NHS requirement for dependable support around identity management, staff directories and account lifecycle administration. A credible future competitor would need practical expertise in Flexi-Care and BDS Directory Manager, or closely related identity and directory platforms, together with the ability to maintain integrations with workforce systems and Microsoft Active Directory. Capability should include planned maintenance, software updates, fault diagnosis, technical helpdesk support and assistance with secure system operation. Suppliers should be able to provide responsive specialist support for systems used by NHS staff and understand the importance of continuity, access control, data security and controlled change. Small and medium-sized providers can be suitable, provided they have the technical capacity, relevant support experience and framework access needed for a managed software service.

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Notice Information

Notice Title

WSFT - IT - Identity Management and Staff Directory Software Support Service

Notice Description

Provision of annual software support and maintenance services for the Trust's Flexi-Care and BDS Directory Manager solutions. The service supports the Trust in managing user identities, staff directory information and account lifecycle processes through integration with workforce systems and Active Directory environments. The support arrangement includes software maintenance, updates, technical support and system assistance to ensure the continued secure and reliable operation of identity and directory management services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65a874ac-73fb-4f6a-8f53-724ae3ce403b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6d287eba-3c11-4d7e-b181-afc1ce1e810d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£14,670 Under £100K
Lots Value
Not specified
Awards Value
£14,670 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20266 days ago
Submission Deadline
5 Mar 2026Expired
Future Notice Date
Not specified
Award Date
31 Jul 20263 weeks ago
Contract Period
26 May 2026 - 25 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Suffolk NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST EDMUNDS
Postcode
IP33 2QZ
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH64 West Suffolk
Delivery Location
Not specified
Local Authority
West Suffolk
Electoral Ward
Southgate
Westminster Constituency
Bury St Edmunds and Stowmarket

Supplier Information

Number of Suppliers
1
Supplier Name

CLOUD 21 LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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