Award

DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027

DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 1 release in its history.

Award

14 Apr 2026 at 14:02

Award Notice
Summary of the contracting process

The Department of Health and Social Care, located in London, has completed the procurement process for the Freshdesks Email Ticketing Platform for the year 2026-2027. The process falls under the IT services category, specifically including consulting and software development. It utilised a selective procurement method via a call-off from a framework agreement. The tender process concluded with the award issued on 27th March 2026, and the contract commenced on 3rd April 2026, lasting until 2nd April 2027. Interested parties should note the postal code SW1H 0EU for delivery location, and the procurement process is aligned with services suitable for small and medium enterprises.

This tender offers significant growth opportunities for businesses specialising in IT services, particularly those that can provide email ticketing solutions or similar platforms. The procurement, which was awarded to Freshworks Inc., highlights demand within the healthcare sector for robust IT solutions that enhance administrative operations. Companies with expertise in software development and support services may find lucrative prospects in similar future tenders, especially those capable of aligning with framework agreements and demonstrating value to public health entities. Small and medium enterprises are encouraged to consider engagement with similar procurement processes, given their suitability recognised in this tender.

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Notice Information

Notice Title

DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027

Notice Description

Email Ticketing Platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eb454634-a480-4b71-9953-dcc27b9918b1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,080 Under £100K
Lots Value
Not specified
Awards Value
£10,080 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20261 weeks ago
Submission Deadline
27 Mar 2026Expired
Future Notice Date
Not specified
Award Date
27 Mar 20264 weeks ago
Contract Period
2 Apr 2026 - 2 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 0EU
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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