Award

SSP Unify Licence

WEST SUFFOLK NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

14 Oct 2025 at 15:35

Summary of the contracting process

The procurement process led by the West Suffolk NHS Foundation Trust pertained to the "SSP Unify Licence" project, which focuses on comprehensive telecommunications services that include inbound and outbound voice communications for both organisational handsets and contact centre operations. This tender, classified under the telecommunications services category (CPV code 64200000), was located in Bury St Edmunds, East of England, UK. The procurement was conducted via a selective method as a call-off from a framework agreement and is currently at the award stage, with the contract already active as of 1st September 2025. The awarded contract, valued at £76,967.25, will run until 31st August 2028, having been publicly announced on 14th October 2025.

This tender offers notable opportunities for businesses involved in telecommunications services, particularly those equipped to handle extensive voice communication management for both organisational use and customer service environments. Although the process favoured larger organisations, as seen by the contract award to CHARTERHOUSE VOICE & DATA LIMITED, businesses aiming to expand their reach within the UK public sector could benefit from engaging in similar future opportunities or framework agreements. The extensive contract period also allows for sustained revenue potential and the opportunity to foster a long-term relationship with the NHS, a major client in the public sector.

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Notice Title

SSP Unify Licence

Notice Description

Provision of comprehensive telecommunications services, encompassing inbound and outbound voice communications for organizational handsets and contact center operations.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-65b32924-c060-4b30-8713-74d778d1ddf8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/437f8fbf-6786-4725-ac9d-4be854aed10d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£76,967 Under £100K
Lots Value
Not specified
Awards Value
£76,967 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20254 months ago
Submission Deadline
1 Jul 2025Expired
Future Notice Date
Not specified
Award Date
3 Sep 20255 months ago
Contract Period
31 Aug 2025 - 31 Aug 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WEST SUFFOLK NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BURY ST EDMUNDS
Postcode
IP33 2QZ
Post Town
Ipswich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH64 West Suffolk
Delivery Location
Not specified

Local Authority
West Suffolk
Electoral Ward
Southgate
Westminster Constituency
Bury St Edmunds and Stowmarket

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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